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The Biomedical &
Life Sciences Collection
The Business &
Management Collection

Mr. Robert Spector Author and keynote speaker, USA

2 Talks
Biography

Robert Spector is a U.S.-based international keynote speaker, thought leader, and author of the business classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company. He is also the author of Amazon.com: Get Big Fast—the definitive story of the origins of Amazon, which has been translated... read moreinto 18 languages. His forthcoming book is The 120-Year-Old Startup: The Nordstrom Way to Embracing Change, Challenges and Customer Service.

Lectures (1)

The Nordstrom way to customer service excellence
36 min
  • Mr. Robert Spector
  • Author and keynote speaker, USA

Extended-form Case Studies (1)

Extended-form Case Study
The Nordstrom way of survival
Nordstrom 11 min
  • Mr. Robert Spector
  • Author and keynote speaker, USA