Mr. Nick Drake-Knight Founder, NDK Group, UK

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Nick Drake-Knight is Founder of NDK Group the sales and customer service consulting business. NDK Group is the platform for Nick's international conference speaking services and source of his popular books. He is also Board Director of the UK’s leading multimedia mystery shopping company, Performance in People Ltd., providing sales... read moreand customer service consultancy to global retail, financial services and automotive brands. Nick is an authority on the use of video and telephone mystery shopping materials to coach effective sales and customer service technique. He has helped many global brand names to implement his unique Continue & Begin™ coaching model to create and sustain sales and customer service excellence. Nick Drake-Knight is author of a number of popular business books including: Boomerang!, Meerkat selling and Sales hypnosis.