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Prof. John Seddon Visiting Professor, Cardiff University and Managing Director, Vanguard Consulting, UK1 Talk
John is an occupational psychologist who began his career researching the reasons for failures of major change programs. This led him to W. Edwards Deming, who taught him the importance of understanding and managing organizations as systems and Taiichi Ohno who showed the practicality and power of doing so in... read moremanufacturing. Ohno created the Toyota Production System (TPS), which is legendary for its economic performance. John is credited with translating the principles behind the TPS to service organizations.