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A human-centred design approach to digital asset management: User experience as a foundation for system-configuration design
Journal of Digital Media Management,
7
(4),
357-365
(2019)
Abstract
Human-centred design is not just for web and product designers. The tools and processes they use can be implemented by everyday people to better empathise with their end users, gather critical information and uncover the ‘unknown unknowns’ about system users. This paper describes some of the tools in the designer’s toolkit and how they can be applied to digital asset management configurations. It also includes a case study, which explores how consulting firm Optimity Advisors helped a client develop a customised experience for digital asset management.
Keywords: human-centred design; user personas; journey mapping; digital asset management; DAM; requirements gathering; stakeholder engagement; consensus
The full article is available to subscribers to the journal.
Author's Biography
Mindy Carner helps organisations around the globe gain a competitive advantage from well-managed data and digital content. Having been immersed in the practices of human-centred and user experience design in the library context, she relies on these and other emergent processes to conceptualise bespoke digital asset management programmes and configurations that users will actually use. She has a bachelor’s degree in classical languages and literature and a master’s degree in library and information science.
