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A continuous pursuit of excellence: Leveraging innovative technology, operations and financial insights to overcome healthcare challenges
Management in Healthcare: A Peer-Reviewed Journal,
9
(4),
320-327
(2025)
Abstract
The healthcare industry is navigating unprecedented challenges, including workforce instability, rising costs and evolving patient expectations. To address these complexities, leaders must foster a culture of continuous improvement grounded in strategic innovation, operational efficiency and sound financial stewardship. This paper examines how healthcare organisations can harness technology, streamline workflows and leverage financial insights to tackle pressing issues. Notable initiatives at Penn Medicine, such as the OnDemand Virtual Care Platform and nurse triage technology, demonstrate the transformative potential of innovative strategies in improving patient outcomes, alleviating provider burnout and achieving operational excellence. By embracing a holistic leadership approach, healthcare organisations can overcome current challenges and build a resilient, patient-centred future. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/
Keywords: healthcare innovation; operational excellence; workforce burnout; financial stewardship; patient-centred care; health information technology; leadership
The full article is available to subscribers to the journal.
Author's Biography
Anna E. Schoenbaum Anna Schoenbaum, DNP, MS, RN, NI-BC, FHIMSS, is the Vice President of Application and Digital Health at Penn Medicine. In this role, she leads transformative initiatives aimed at enhancing the health ecosystem through innovative applications and digital solutions. Her work focuses on advancing population health, improving the patient experience, promoting clinician wellness and championing health equity. Schoenbaum co-chairs the healthcare information management systems society (HIMSS) Innovation Advisory Nursing Workgroup, contributes to several national committees and serves as an adjunct faculty member at the University of Maryland School of Nursing.
Jeffrey Tokazewski , MD, is a family medicine physician with Penn Medicine. In addition to his clinical role, Tokazewski also serves as an associate medical director for clinical informatics for the health system and as a medical director for Penn Medicine OnDemand, a 24/7/365 telehealth urgent care practice. His interests include alleviating provider burden and burnout through innovative care delivery models and artificial intelligence (AI)-supported workflows, Electronic Health Records (EHR) clinical decision support for providers and support staff and population health initiatives.
Citation
Schoenbaum, Anna E. and Tokazewski, Jeffrey (2025, June 1). A continuous pursuit of excellence: Leveraging innovative technology, operations and financial insights to overcome healthcare challenges. In the Management in Healthcare: A Peer-Reviewed Journal, Volume 9, Issue 4. https://doi.org/10.69554/TUCB3345.
© Henry Stewart
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Publications LLP