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A differentiated model for inbound baggage handling systems at airports
Journal of Airport Management,
13
(1),
86-99
(2018)
Abstract
To improve airline service quality, this paper proposes a model to minimise the mishandling and mismatching of inbound baggage by providing a differentiated service through an optimal classification towards passenger segments. The feasibility of the proposed model is then analysed through mixed methods. By implementing a reverse-engineered model of auto-baggage-drop, passengers will be able to individually claim their bags via an automated baggage reclaim device. Finally, the option to provide this differentiated service to premium passengers will add value to specific segments of passengers, and it will be advantageous to stakeholders: airlines, airports, passengers and third party suppliers, in the foreseeable future.
Keywords: automatic baggage reclaims; differentiation; baggage handling system
The full article is available to subscribers to the journal.
Author's Biography
Ahamed Ashik Koottappilakkal recently graduated with a master’s degree in aerospace engineering and aviation from RMIT University in Melbourne, Australia. Ahamed developed an interest in the field of aviation and aerospace during his bachelor’s degree. Ahamed is currently seeking employment in aviation organisations.
David Lyon is currently head of the school of business studies at the Bay of Plenty Polytechnic in Tauranga, New Zealand. David developed an interest in the commercialisation of airports while he was a board member for Tauranga Airport. This subsequently led to the completion of a PhD with the school of aviation at Massey University and a range of airportrelated presentations to the New Zealand Aviation Industry Association and the Australian Airports Association. He has also provided advice to a number of New Zealand airport companies. David has worked as an adjunct lecturer for the school of aviation at Massey, teaching aviation strategic management and the design and development of airports to graduate students in the Masters in aviation programme. As the bulk of his students had an active involvement in aviation, this teaching placed him in contact with many experienced aviation professions across a range of disciplines and across the world. David is a member of the Air Transport Research Society and has presented a number of papers at the annual world conferences organised by that society. He is able to provide an independent voice about both the challenges and opportunities that face the New Zealand airport system now and into the future. David has had a long-term personal interest in aviation and has been an active pilot for more than 40 years. He has also been involved in the recent establishment of the seventh New Zealand branch of the Royal Aeronautical Society in Tauranga.
