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Invite colleaguesThe strategic importance of payment data for merchants in the fuel retail industry
Abstract
The fuel retail industry is undergoing a profound transformation driven by rapid technological advancements, evolving customer expectations, and the pressing need for sustainability. No longer confined to traditional fuel dispensing, modern fuel retail sites are evolving into multi-functional mobility hubs that offer a variety of services, energy types and transport solutions. In this dynamic landscape, data have emerged as the cornerstone of operational efficiency, customer satisfaction and sustainable growth. For payments professionals, leveraging data effectively is essential to optimise merchant payment systems, mitigate risks and support these evolving business models. This paper provides seasoned payments professionals with actionable insights and best practices for leveraging data within the fuel retail industry’s payment ecosystems.
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Author's Biography
Peter Lambrechts is Services & Cards Payments Applications Manager Fleet at Kuwait Petroleum Belgium NV. Prior to this, he was Global Cards Business Cards & Payments Systems Manager for Q8. He originally joined Q8 as an IT business consultant, prior to which he was an IT project manager and IT analyst in the fast-moving consumer goods business of Philip Morris Benelux Marketing & Sales (part of Philip Morris International).