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The importance of data management for the payments industry
Journal of Payments Strategy & Systems,
18
(4),
357-365
(2024)
Abstract
We are in the throes of a digital revolution. Although this has been taking place for several decades, the advent of modern digital technologies, machine learning and artificial intelligence has accelerated this transformation. Data impacts all facets of our lives, both personal and professional. It influences everything we do. Embracing digital transformation is not a ‘nice-to-have’, but a mandatory capability to survive in today’s competitive world. The payment industry is no stranger to this transformation. Every step of the payment process is governed by a complex and intricate series of transactions, critically dependent on accurate and timely data. As the speed and velocity of these transactions increase, data is the fuel and data management is the discipline that ensures a trusted and efficient process. In this paper, the best practice capabilities of data management will be explored in their relationship to the payment process. The paper explores the intricacies of the payment process, highlighting how effective data management at each step — from transaction initiation to reconciliation — ensures efficiency, security and customer satisfaction. The efficient movement of funds across the payment process fuels a vibrant global economy. By adhering to industry standards and leveraging advanced data management techniques, the payments industry can navigate the complexities of a digital ecosystem, providing a reliable and trusted payment environment and position it for continued improvement and innovation.
Keywords: cash payments; chief data officer; compliance; data management; data governance; data standards; data quality; digital transformation; financial crisis; regulation
The full article is available to subscribers to the journal.
Author's Biography
John Bottega is a senior strategy and data management executive with more than 40 years of experience in the industry. Over his career, John has served as Chief Data Officer for Citi, Bank of America and the Federal Reserve Bank of New York. He also served as Head of Data Management for the Office of Financial Research at the US Department of the Treasury. Today, John is the President of the EDM Council, an international trade association focused on advancing data management best practices, standards and education. John began working with the EDM Council as one of the co-founding members in 2005 and served as Chairman of the Board of Directors from 2007 to 2014. He joined the Council’s executive team as a senior adviser in 2014 and was appointed Chief Executive/President in 2017.
