Improving ambulatory patient access through strategic reorganisation and implementation of innovative ambulatory care best practices

Author's Biography

Maureen Stevenson , MD, presently serves as the Senior Vice President of John Muir Health Foundation Practice Operations. Prior to this, she was the Senior Vice President and Chair of Ambulatory Services and Population Health for the John Muir Medical Group, an organisation with 400-plus providers. In this role, she provided operational oversight of all ambulatory physicians, Nurse Practitioners (NPs) and Physician Assistants (PAs) working within the John Muir Medical Group primary care offices, urgent cares and endocrinology offices. Dr Stevenson also provided administrative oversight of the John Muir Palliative Care programme, along with the John Muir Care at Home programme. Before coming to John Muir in 2006, Dr Stevenson practised Internal Medicine at Virginia Mason and served as the Section Head of one of Virginia Mason’s satellite Adult Medicine practices. Dr Stevenson has an extensive executive level background and has chaired and sat on various committees for the John Muir Medical Group as well as the John Muir Physician Network; she was also part of the board of directors for the John Muir Medical Group from 2009 to 2012. More recently, Dr Stevenson is serving on the John Muir Health Value-Based Care Council. She received her medical degree from SUNY, Health Science Center at Brooklyn, New York Doctorate of Medicine, and her bachelor’s in biology from St. John’s University, Queens, New York. She is an alumnus of the California Healthcare Foundation’s leadership fellowship.

Jessica Hazard , MPH, serves as a senior director at Optum and brings more than 25 years of experience to her role. Jessica specialises in transformational and turn-around work with large health systems focused on medical group optimisation, management and governance structures, service line design, access to care, clinical care standardisation, mergers and acquisitions and strategic planning. Prior to working with Optum, Jessica served as Departmental Administrator for the Department of Obstetrics and Gynecology at the Vanderbilt University School of Medicine (‘Vanderbilt’), where she provided business, financial and operational leadership for a large faculty practice, including outpatient operations. During her time at Vanderbilt, Jessica was instrumental in creating and implementing faculty compensation plans that incentivised clinical revenues, quality, academic contributions and research. Prior to her time at Vanderbilt, Jessica served as Ambulatory Program Director for the Department of Obstetrics and Gynecology at the University of North Carolina Health Care System.