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Practice paper

Barriers to successful change management

Darshi Bassi and Archana Shinde
Management in Healthcare: A Peer-Reviewed Journal, 8 (3), 271-283 (2024)
https://doi.org/10.69554/LFYY5730

Abstract

Change management plays a crucial role in an organisation’s ability to adapt and thrive in today’s ever-evolving and fast-changing technologically enabled business landscape. Many organisations continue to struggle with effective change management, resulting in failed projects and missed opportunities for growth and development. This paper analyses the reasons why organisations frequently falter in change management efforts and provides insights into overcoming these barriers. The paper identifies a host of significant barriers to effective and successful change management. Each barrier is discussed in detail, explaining the negative effect it can have on change initiatives. Among these barriers are the lack of change management role accountability, a culture where change management is not embraced at all levels, a lack of change champions and leadership support, resistance to change, limited employee involvement, inadequate and poorly designed communications and a failure to properly integrate change management with other complementary approaches. The paper provides practical recommendations to overcome these barriers. It emphasises the crucial role of leadership in championing the change, communicating the vision and actively involving employees in the change process. It underscores the importance of a well-crafted, clear and consistent communication that can help build trust, ensure buy-in and reduce resistance. The paper also highlights the need for robust integration of change management with other complementary approaches. Furthermore, the paper underscores the significance of a centralised change management approach, incorporating tools, best practices and standardised change management practices, and setting realistic expectations to sustain change efforts over time. It stresses the need for organisations to provide the necessary resources, authority and support to staff to effectively fulfil their change management roles. In conclusion, this paper provides insights into overcoming the main barriers to successful change implementation. By implementing the suggested strategies, organisations can enhance their change management capabilities and increase their adaptability, thereby ensuring long-term success in a rapidly changing business landscape.

Keywords: change management; barriers; employee engagement; leadership; remote and hybrid work; employee involvement; change fatigue

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Author's Biography

Darshi Bassi is a quality improvement advisor III in the Office of Education Quality and faculty member for the Quality Academy at Mayo Clinic in Rochester, Minnesota. Her experience of more than 20 years in different capacities across a broad spectrum of industries, including education, telecommunications and healthcare, has instilled in her a passion for quality, process improvement and change management. Trained initially as an electrical engineer, Darshi later earned an MBA with an emphasis in finance and marketing. She is an experienced trainer, coach and mentor of quality improvement and change management. Darshi is an avid learner who holds multiple professional designations, including ASQ’s (American Society for Quality) Six Sigma Black Belt, Prosci’s Change Management Train the Trainer and PMI’s (Project Management Institution) Project Management Professional.

Archana Shinde is a project and change manager in the Department of EHR Operations at Mayo Clinic. She has a bachelor of dental surgery from Goa Dental College and Hospital, in India, and a master of healthcare administration from the University of Minnesota, USA. Archana has 16 years of healthcare exposure, with experience in change, project and product management. She has worked on several large-scale organisation-wide initiatives and has led change management efforts that have involved thousands of employees across multiple sites at Mayo Clinic. Archana is an instructor of healthcare systems engineering, awarded in recognition of her scholarly activities for Mayo Clinic, has a Prosci Change Management Practitioner certification, and is a certified Scrum Master. Prior to joining Mayo, she worked as an administrative fellow, getting exposure to senior leadership work styles and decision making.

Citation

Bassi, Darshi and Shinde, Archana (2024, March 1). Barriers to successful change management. In the Management in Healthcare: A Peer-Reviewed Journal, Volume 8, Issue 3. https://doi.org/10.69554/LFYY5730.

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cover image, Management in Healthcare: A Peer-Reviewed Journal
Management in Healthcare: A Peer-Reviewed Journal
Volume 8 / Issue 3
© Henry Stewart
Publications LLP

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