Building a unified communications centre to improve the distribution of EMS patients to a large multi-hospital health system

Author's Biography

Joshua Gray Joshua D. Gray, MD, FAAEM, is a board-certified emergency medicine physician, who currently serves as the Associate Medical Director of the Greenville Memorial Hospital Emergency Department. He was the founding Medical Director of the Unified Communications Center. Dr Gray has held several other leadership positions in Point of Care Ultrasound and operational leadership in the Department of Emergency Medicine. Additionally, he serves as a clinical assistant professor for the University of South Carolina School of Medicine — Greenville campus. Dr Gray received his bachelor’s degree from the College of Charleston before receiving his medical degree from the Medical University of South Carolina. He completed his residency in Emergency Medicine at Geisinger Health System, where he also served as chief resident.

Cassie Mueller , MSN, RN, PCCN, CNML, SANE-A, TCRN, SANE-P, is a master’s-prepared nurse and is currently serving as the Director of Nursing of Greenville Memorial Hospital’s emergency department. This emergency department is a fast-paced level one trauma centre that sees over 126,000 patients annually. She has the privilege of supporting leaders and clinical nurses to improve the patient experience, quality outcomes and team member engagement. Cassie maintains multiple certifications in her speciality. In addition to her leadership role, she continues to provide care to patients as a sexual assault nurse examiner (SANE).

Jessica Hobbs Jessica E. Hobbs, DO, MBA, FACEP, is a board-certified Emergency Medicine Physician, who practises clinical emergency medicine and serves as the Medical Director of Adult and Pediatric Emergency Medicine at Greenville Memorial Hospital in Greenville, South Carolina, a level one trauma and tertiary care centre. She holds an appointment as Assistant Professor of Emergency Medicine at the University of South Carolina, School of Medicine — Greenville and works as clinical faculty with the Greenville Emergency Medicine Residency Program, which she helped establish as founding faculty in 2017. Dr Hobbs completed medical school at Nova Southeastern University College of Osteopathic Medicine in Fort Lauderdale, Florida, and Emergency Medicine Residency at Ohio University/Kettering Hospital in Dayton, Ohio, where she served as chief resident. She completed the Master of Business Administration in Entrepreneurship and Innovation programme from Clemson University in 2022 with a special focus on healthcare innovation and digital transformation.