Models of care insight study showcases need for better change management and a renewed focus on staffing and retention

Author's Biography

Quint Studer , BSE, MSE, is the author of 15 books, beginning with his first title, BusinessWeek bestseller Hardwiring Excellence. While most of his books are addressed to those working in healthcare, two of his general business books — Results That Last and The Busy Leader’s Handbook — became Wall Street Journal bestsellers. In 2021, he released The Calling: Why Healthcare Is So Special, aimed at helping healthcare professionals keep their sense of passion and purpose high. In 2023, Sundays with Quint, a collection of his most popular leadership columns, was released. His new book, Rewiring Excellence: Hardwired to Rewired, provides tools and techniques that are doable and that help employees and physicians experience joy in their work and enhance patients’ and families’ health-care experiences. The Human Margin: Building the Foundations of Trust, written in partnership with Katherine A. Meese, PhD, is due for publication in March 2024 by Health Administration Press (ACHE). In his most recent venture to serve healthcare, he founded Healthcare Plus Solutions Group® (HPSG), along with long-time colleague Dan Collard. HPSG specialises in helping healthcare organisations to diagnose and treat their most urgent grievances in order to achieve and sustain results. For more information, please visit https:// healthcareplussg.com/.

Katie Boston-Leary , PhD, MBA, RN, is the director of nursing programmes at the American Nurses Association, overseeing the Nursing Practice and Work Environment Division and Healthy Nurse Healthy Nation. She is also the co-lead for Project Firstline, a multi-million-dollar grant collaborative with the CDC for training on infection prevention and control. Katie is also the co-chair for the DEI committee for the Healthcare Leadership Network of the Delaware Valley, an ACHE affiliate. She is also a member of ACHE’s editorial advisory committee. Katie helped redesign the Nurse Leadership Institute at the University of Maryland with an embedded coaching programme and is an adjunct professor at the University of Maryland School of Nursing and the School of Nursing at Case Western Reserve University. She is a board member for St. John’s University College of Pharmacy and Health Sciences and an editorial advisory board member with WebMD Medscape. Katie also staffed the National Commission to Address Racism in Nursing and is also part of the National Academy of Medicine’s National Plan for Health Workforce Well-Being, supported by the U.S. Surgeon General, Dr Vivek Murthy. Katie also worked as an ANA representative with four partner organisations to organise a National Nurse Staffing Think Tank, which published short-term actionable recommendations to address the nurse staffing crisis. She was identified in August 2019 by HealthLeaders as ‘One of Five Chief Nursing Officers Changing Healthcare’. Her most recent study was a qualitative study on nurses’ perceptions of power dynamics in the hospital setting. Katie is a well-known speaker nationally and internationally, with many publications and podcast guest invitations. She completed her PhD at Walden University in health services and obtained a dual degree MBA and MHA from the University of Maryland Global Campus and her bachelor’s degree in nursing from Bowie State University in Maryland.

Hunter Joslin is an emerging healthcare leader with demonstrated experience providing qualitative and quantitative market insight research for leading healthcare organisations, healthcare providers, associations and charitable foundations. Assuming the helm as CEO in 2022, Hunter led the transformation of Joslin Insight into a cloud-based data analytics consultancy. That year he received an Honorary Member Award from the American Organisation for Nursing Leadership for his research and contributions to nursing during the COVID-19 pandemic. Identifying the mental health needs of nurse leaders, his analyses led to Beyond Gratitude, a campaign with AONL and The DAISY Foundation. Hunter has provided research for leading healthcare organisations, such as Ascension Ventures, the American Nurses Association, the American Organisation for Nursing Leadership, and The DAISY Foundation. Hunter’s work has been featured in TIME, Forbes, The Washington Post, The New York Times, The Atlantic, and Bloomberg News, as well as by the United States Senate Finance Committee and the United States Surgeon General Advisory. Hunter earned his Bachelor of Science degree in Business Management from Georgetown University, McDonough School of Business. He also earned a master’s degree in Theology from Loyola Marymount University with a concentration on the spiritual traditions of India.