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Paying at the pump — a Nordic perspective: An interview with Kai Lindström
Journal of Payments Strategy & Systems,
13
(2),
97-103
(2019)
Abstract
In this interview, Kai Lindström, Head of Payments at Neste, discusses some of the issues currently facing the fuel payments market, with a particular focus on payments in the Nordic and Baltic regions. He describes how the penetration of card payment varies from one country to another, and how the challenge is to provide customers with various ways to pay, concentrating on new and upcoming methods while not forgetting those legacy methods that are still relevant. Kai also discusses issues unique to the fuel payments market, such as the headaches associated with contactless card payment and how the low profit margin for petrol and diesel means that fuel retailers cannot absorb the high merchant service charges commonly associated with the providers of alternative payment services.
Keywords: fuel payments; fuel cards fuel payments market; Nordic and Baltic regions; petrol and diesel; alternative payment services
The full article is available to subscribers to the journal.
Author's Biography
Kai Lindström is Head of Payments and Payment Systems at Neste, where he is responsible for all topics related to payments at Neste stations in Finland, Estonia, Latvia, Lithuania and Russia. He has 15 years of payments experience, having worked in both the card issuing and the card acquiring businesses.
Diederik Bruggink is Managing Director of Bruggink Consultancy and is an independent international expert in cards, payments, and market infrastructures. During his career, he has led and worked on several international and high-visibility projects, mainly with a focus on cashless payments, across the whole payments value chain, from (e-commerce) merchant acquisition through to issuing banks and within card switching and card processing organisations. He was one of the key authors of the first three editions of the ‘World Payments Report’, and he makes regular appearances on conferences in the cards and payments industry. He is a member of the Editorial Board of the Journal of Payments Strategy & Systems.
