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Practice paper

On the wicked problem of quantifying and managing non-financial risks and the role of digital technology in providing solutions

Tom Butler and Robert Brooks
Journal of Risk Management in Financial Institutions, 17 (1), 53-70 (2023)
https://doi.org/10.69554/TNPL3644

Abstract

The management of operational risk in financial institutions has all the characteristics of a ‘wicked problem’. Certainly, the repeated efforts of the Bank of International Settlements, (BIS) Basel Committee on Banking Supervision (BCBS) to have banks control and mitigate their operational risks speak to the tractability of extant approaches to addressing them effectively. The original ‘Principles for the Sound Management of Operational Risk’1 and its recent revisions,2 the BCBS ‘Principles for Effective Risk Data Aggregation and Risk Reporting’3 and the ‘Principles for Operational Resilience’,4 collectively offer a sound foundation for addressing this enduring problem. Why then are solutions so elusive for banks to implement? This paper first outlines the institutional and social web of conditions and factors that contribute to the existence of this ‘wicked problem’. It then identifies how AI-based digital technologies can once and for all effectively address the problem of operational risk in large banks. Nevertheless, as powerful as today's digital technologies are, they require an organising vision, particularly if they are to contribute to the management of operational risk. This paper informs such a vision and identifies a comprehensive artificial intelligence-based digital architecture to realise it.

Keywords: operational risk; wicked problem; digital technology; artificial intelligence; enterprise data fabric

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Author's Biography

Tom Butler is a professor of information systems and regulatory technologies at University College Cork. Tom was the Principal Investigator of Ireland's GRC Technology Centre and led a multidisciplinary team of knowledge engineers, information systems and legal researchers conducting research and development on artificial intelligence technologies to enable financial institutions to manage better regulatory compliance and operational risk. Tom has authored 227 publications, including 82 full papers, 84 conference papers and 11 inventions.

Robert Brooks is a managing director at Accenture. He has spent the past 30 years working in financial services across credit and commodity operations, trading risk management, operational risk management and non-financial risk. His focus is technology-led business transformations. Currently, he advises large corporations, including financial institutions, on operational risk and digital resilience, with a particular emphasis on cybersecurity. He holds a degree in law, a masters in computing and qualifications in accounting (ACMA), risk management (PRM) and quantitative finance (CQF).

Citation

Butler, Tom and Brooks, Robert (2023, December 1). On the wicked problem of quantifying and managing non-financial risks and the role of digital technology in providing solutions. In the Journal of Risk Management in Financial Institutions, Volume 17, Issue 1. https://doi.org/10.69554/TNPL3644.

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cover image, Journal of Risk Management in Financial Institutions
Journal of Risk Management in Financial Institutions
Volume 17 / Issue 1
© Henry Stewart
Publications LLP

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