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Case study

Technology in leading and maintaining organisational change

Amanda Trask, Benjamin Chaska and Jay Sage
Management in Healthcare: A Peer-Reviewed Journal, 7 (4), 357-368 (2023)
https://doi.org/10.69554/UHOV4002

Abstract

In the pandemic and post-pandemic environment, the shift in patient care needs alongside physician and advanced practice provider burnout and staffing challenges has heightened the need for health-system-driven solutions for both temporary and intermittent physician and advanced practice provider staffing solutions. The solution must not simply be a staffing solution but must also meet quality of care delivery, cultural alignment and cost standardisations. This transformation requires technological and adaptive processes to achieve a sustainable solution. Patients need high-quality, consistent care, and health systems need reliable transformations. During a time of ministry alignment and pandemic adaptations, CommonSpirit Health leadership implemented a technological solution alongside adaptive changes to achieve such a transformation. This paper illustrates a process that has endured a pandemic and demonstrates the importance of technology and adaptive transformation in leading and maintaining organisational change.

Keywords: physician staffing; locums; technology; innovation; adaptive; transformation; advanced practice provider

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Author's Biography

Amanda Trask , MBA, MHA, SFHM, FACHE, FACMPE, is the national leader for clinical institutes, clinical service lines and community research services at CommonSpirit Health, the largest not-for-profit healthcare system in the United States. In her role as clinical institutes and service line leadership, Amanda focuses on enabling a collaborative model that improves clinical and business outcomes through optimised practices and processes. She is a solution-focused healthcare executive with over 25 years of consistent success in leading change, improving performance and growing value. Amanda holds a Master’s of Business Administration and Master’s of Health Administration from Georgia State University in Atlanta, Georgia, and a Bachelor of Arts from Converse College in South Carolina. Amanda has been recognised nationally among the Top 25 Healthcare Leaders Under 40. She is a Fellow with the American College of Healthcare Executives, a Fellow with the American College of Medical Practice Executives and a Senior Fellow with the Society of Hospital Medicine.

Benjamin Chaska , MD, MBA, was previously CHI System VP, Division SVP, CMO and Physician Enterprise Executive for CHI ND/MN Division. He is owner of Benjamin W. Chaska, MD, LLC, a healthcare and consulting firm. Formerly, he was CMO and VPMM of Advocate Dreyer Medical Group, CMO of River’s Edge Hospital and Clinic, EVP and CMO of the Park Nicollet Health Services, CMO of the Oakwood Ambulatory Services Division, Medical Director of the Oakwood St. John’s Health Plan and Chairman of the Department of Family Practice at Mayo Clinic Jacksonville St. Luke’s Hospital. Dr Chaska received a BS in Pharmacy from NDSU and MD from Harvard Medical School, Boston, Massachusetts, and an MBA in Medical Group Management from the University of St. Thomas, Mpls., MN. He served as Senior Associate Consultant and Chief Resident at Mayo Clinic, Rochester, MN. He is board certified in Family Medicine with CAQ in Geriatrics and FAAFP from the AAFP and CPE and FACPE from the ACPE.

Jay Sage joined American Health Technology Group, a subsidiary of American Health Staffing Group as Senior Vice President in June 2017. With 22 years of experience in the talent acquisition and workforce solutions space, Jay has extensive experience in evaluating, solutioning, and implementing effective contract labour management models for large health systems. He has consulted on and crafted solutions for many of the top employers in the United States both in and out of healthcare, which affords him a perspective that works particularly well in healthcare as an industry that employs talent across a broad spectrum of skill categories. In Jay’s nearly 13 years of healthcare-specific workforce solutions and labour management technology experience, he has accomplished an array of strong partnerships and successful solutions and continues to be sought out as a subject matter expert in the space.

Citation

Trask, Amanda, Chaska, Benjamin and Sage, Jay (2023, June 1). Technology in leading and maintaining organisational change. In the Management in Healthcare: A Peer-Reviewed Journal, Volume 7, Issue 4. https://doi.org/10.69554/UHOV4002.

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cover image, Management in Healthcare: A Peer-Reviewed Journal
Management in Healthcare: A Peer-Reviewed Journal
Volume 7 / Issue 4
© Henry Stewart
Publications LLP

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