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Practice paper

Importance of staff engagement in a post-COVID-19 world

Michael Tsang
Management in Healthcare: A Peer-Reviewed Journal, 7 (4), 331-338 (2023)
https://doi.org/10.69554/WUZB1243

Abstract

Healthcare workers are the backbone of any medical system and are vital to healthcare delivery and the patient experience. Although more than two years removed from the height of COVID-19, the reverberation set in motion will be felt for years, possibly decades, to come. The pandemic has taken a heavy toll on healthcare teams who have been on the front lines of the pandemic, with many suffering from stress, trauma, burnout and increased behavioural health challenges. Systems have negotiated staffing shortages and the mental health of their workforce and have also redefined diversity. A 2021 Washington Post-Kaiser Family Foundation survey found that nearly 30 per cent of healthcare workers are considering leaving their profession altogether, and nearly 60 per cent reported adverse effects of their work on their mental health during the pandemic. Central to these struggles is the complex task of re-engaging a workforce that has largely been fragmented and isolated and recovering personally and professionally from the most devastating pandemic since 1918. It is incumbent on all healthcare leaders to prioritise staff engagement to ensure that a gap in healthcare delivery is not experienced. There are practical ways to accomplish this, most of which are initiated by leadership being available and prompt in their interactions with staff.

Keywords: engagement; staff; COVID; wellness; culture

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Author's Biography

Michael Tsang has over 15 years of clinical and operational experience working in a large academic medical centre. Beginning his career as a social worker gave him the experience and empathy to connect with patients and families at their most vulnerable moments. With this experience, Michael became an administrative fellow for a large academic medical centre and utilised his acquired experience and skills to become a perioperative business manager. He managed the day-to-day business operations of 16 operating rooms, performing over 12,000 annual cases. Currently, Michael is director of operations for a renowned rehabilitation network, Rusk Rehabilitation, and oversees 1,500 annual discharges and over 240,000 ambulatory visits. His main interests are leveraging big data into actionable and predictive modelling as well as improving productivity and efficiency. Michael is board certified in healthcare management as an ACHE Fellow and also has Medical Rehab Manager Certification through AMRPA.

Citation

Tsang, Michael (2023, June 1). Importance of staff engagement in a post-COVID-19 world. In the Management in Healthcare: A Peer-Reviewed Journal, Volume 7, Issue 4. https://doi.org/10.69554/WUZB1243.

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cover image, Management in Healthcare: A Peer-Reviewed Journal
Management in Healthcare: A Peer-Reviewed Journal
Volume 7 / Issue 4
© Henry Stewart
Publications LLP

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