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A paradigm shift in efficiency and service for commercial buildings
Corporate Real Estate Journal,
12
(4),
365-379
(2023)
Abstract
Best-in-class facilities management (FM) is all about high-quality service at a speed faster than ever before. This paper uses case studies to examine in detail the following technologies: indoor mapping and asset tracking, digital kiosks, hotelling and workspace surveying, elevator maintenance auditing, water leak detection, NanoSeptic button covers, 3D virtual tours of buildings, artificial intelligence (AI) for preventive maintenance, emergency light testing, construction management platform, lease abstracting data and analytics and autonomous vacuum systems. Each case study provides a description of the technology, the scope of implementation and the results of each endeavour. The reader will understand ten new technologies and be able to navigate the implementation details to set themselves up for the best chance to succeed.
Keywords: PropTech; corporate real estate; innovation; efficiency; cost savings; data analytics
The full article is available to subscribers to the journal.
Author's Biography
Maya Setchkova is a Managing Director/Global Senior Account Director at Cushman & Wakefield, San Francisco, in charge of a global account spanning all service lines. She has over 20 years’ experience in real estate in the fields of investment, asset management, brokerage, property and facility management, project management and lease administration. Maya is passionate about introducing innovative technology to the traditionally conservative real estate sector and has piloted/implemented a large number of new PropTech solutions in various property portfolios. Maya also serves as an adviser in CSO/CFO/COO capacity to start-ups in the real estate space. In her prior roles as Vice President of Asset Management at Deutsche Asset Management, Director of Asset Management with Gaw Capital and Senior Vice President at Jones Lang LaSalle in China and Hong Kong, Maya was responsible for asset management of large opportunistic/value-add portfolios and repositioned over US$4bn of assets across all real estate asset classes focusing on sustainability and technology. A graduate of MIT Sloan, Maya is multilingual and has lived and worked in Sofia, London, Beijing, Shanghai, Hong Kong and New York before settling down in San Francisco.
