Share these talks and lectures with your colleagues
Invite colleaguesPractice paper
Airport management: You cannot manage what you cannot measure
Journal of Airport Management,
17
(3),
278-290
(2023)
Abstract
This paper will discuss how current challenges in airport management can be addressed by means of increased operational control. The paper will show that the availability and correct usage of operational data can help solve many of the headaches airport managers face today. The paper starts with an overview of the key developments that led to today's challenges, which will then be described. Next, how real-time and historical data can be used to address these challenges will be presented. Real-world examples will be used to illustrate that this is not just theory, but that tangible results are very much achievable. Finally, the paper will conclude with a summary of best practices that enable and facilitate the adoption of data-driven operations.
Keywords: capacity; sustainability; technology; data; AI; computer vision; safety
The full article is available to subscribers to the journal.
Author's Biography
Christiaan Hen has spent his entire career in the aviation industry. He worked for over eight years at Amsterdam Airport Schiphol in different functions, including airport development, capacity management and operations management. The last three years at Schiphol, Christiaan was Head of Innovation for the Schiphol Group. During this time, he met Swiss startup company Assaia. Discussions about a partnership between the airport and Assaia evolved into a partnership between Assaia and Christiaan personally. At the end of 2018 Christiaan joined Assaia to become their Chief Customer Officer. In this role he is involved in both business and product development. Christiaan uses his extensive knowledge of the aviation industry to further enhance the ApronAI product to make aviation more efficient, safer and more sustainable.
