Share these talks and lectures with your colleagues
Invite colleaguesPractice paper
The value of standardisation in public administration services: The Italian corporate banking experience
Journal of Payments Strategy & Systems,
4
(1),
42-59
(2010)
Abstract
The Public Administration (PA) plays a key role in fostering the competitiveness of the European economy and financial market. Consequently, different stakeholder categories have recently registered new interest in cooperating to support the PA’s modernisation. In Italy, the Government has launched an institutional programme, the ‘e2012-innovation strategies’, marking some fundamental steps in the PA innovation process, as demonstrated by the introduction of the e-invoicing obligation for suppliers of PA. The banking system plays a core role in the concrete implementation of the mentioned objectives, thanks to a widespread presence over the territory, the availability of multiple channels and great knowledge of innovation and technology. The Italian banking system holds a further relevant asset, based on cooperation logics: the CBI Service, managed by the CBI Consortium, demonstrates best practice in the field of the innovation and standardisation of corporate banking services. In line with trends and the institutional commitment towards PA efficiency, the CBI Consortium is currently supporting the development of new models of interaction between the banking system and the Central Public Administration, and the implementation of innovative electronic services (documents, payments, reporting), interoperable with international standards, for the public sector.
Keywords: public administration; banking service innovation; processes; standardisation and dematerialisation; corporate banking services; CBI services; e-invoicing; business- to- government
The full article is available to subscribers to the journal.
Author's Biography
Liliana Fratini Passi is Secretary General of CBI (Customer-to-Business Interaction) Consortium, created under the auspices of ABI (Italian Banking Association). The CBI Consortium owns the governance of the CBI Service, which is a system developed with the aim of facilitating the corporate management of electronic multibanking connections and e-invoicing transmission. Currently Liliana Fratini Passi is also active as member of the European Commission Expert Group on E-invoice and the Network and Standards subgroup, based on her standing as an expert on e-invoicing at national level. She is also a member of many other groups working in the field of payments, such as the ISO20022 Registration Management Group, the Italian Committee for SEPA migration and the International Payments Framework Association (IPFA), Marketing and Communication Team. She is active in payments-related industry and coordinates the CBI Stakeholder Forum, created in order to cooperate with companies for the adoption of the SEPA Direct Debit and Credit Transfer on the CBI channel. Recently, as CBI Consortium Secretary General, she has also supported main relevant initiatives for the Italian banking system, including migration of the CBI network to a new one, based on a peer-to-peer infrastructure, XML standard, end-to-end transmission and supporting digital signature, and start-up of the new ‘CBI Entry Point service’ as an innovative way of connection between Central Public Administrations and Banks.
