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The post-pandemic workplace across specialised knowledge in-person (SKIP) organisations
Corporate Real Estate Journal,
12
(3),
275-288
(2023)
Abstract
The remote/hybrid work environment remains a central topic considering an evolving workforce desiring more autonomy and COVID-19’s acceleration of workplace culture and expectations. This paper examines the adoption of remote work inside organisations within industry sectors in which in-person on-site work plays an important role for teams with specialised, skilled labour. Organisations within these specialised knowledge in-person (or SKIP) sectors face specific challenges in catering to the extremities in the hybrid spectrum, from primarily on-site to primarily remote and in adapting to an increase in remote work in the near and long term. Synthesising insights from decades of consulting experience shaping the future of work, in-depth analysis of data from multiple sources and current research, this paper highlights the case for change and illustrates the efforts at a leading academic medical centre to transition the organisation to the future of work.
Keywords: future of work; workplace transformation; workplace strategy; master planning; hybrid work; culture; workplace experience
The full article is available to subscribers to the journal.
Author's Biography
Swapna Sathyan MBA co-leads Blue Cottage of CannonDesign, a design consultancy that provides a suite of strategic, operational and transition services that position organisations for the future. Universally recognised for her ability to help clients prioritise their objectives and achieve their vision, she is adept at inspiring others to think creatively and intentionally, creating the best possible outcomes. Swapna is well-versed in the challenges and opportunities facing healthcare, education and research organisations, and this diversity of experience has resulted in transformational and long-lasting change for the institutions with which she has worked. Published regularly in national publications such as Forbes, she envisions future-oriented strategy recommendations that integrate space, technology, culture and experience to drive impact. Swapna is a frequently featured panellist and speaker in forums, conferences and universities, contributing to global thought leadership on the future of work, culture and experience. Swapna earned her Master of Business Administration from the University of Texas at Austin, McCombs School of Business, and her Bachelor of Architecture from the University of Mumbai.
Christopher Lambert LEED AP co-leads the Blue Cottage of CannonDesign strategy consulting team. In this role, he leads strategists and experience designers who combine data insights, ethnography and deep research to make future-forward decisions that improve the physical and digital environment and embrace the unknown. Chris works with excellent clients across sectors including healthcare, education, media, research and development (R&D), advanced manufacturing and financial services. By drawing insights across these distinct industries, he brings valuable lessons on the future of work and technology and motivates organisations to embrace transformation. Chris regularly presents at conferences on the power of choice in workplace experience and creating innovative, productive workplaces. He is a sought-after thought leader contributing insights to publications ranging from the Chronicle of Higher Education to National Real Estate Investor. Chris studied in the Master of Urban Planning and Policy programme at the University of Illinois at Chicago. He holds an undergraduate degree in English from Northwestern University.
Allison P. Wilson-Maher MBA, FACHE, oversees and manages Penn Medicine’s 15m sq.ft health system real estate platform. She leads staff of 20+ to deliver excellent project management and general real estate advisory services to clients across the system, including development and implementation of overarching real estate strategy, design and construction of renovation and de novo development projects and real estate portfolio acquisition and disposition. Allison collaborates with professionals and leadership of both the Perelman School of Medicine and the University of Pennsylvania to deliver integrated and complementary real estate solutions enterprise-wide. Also an alumna of the university, Allison holds a Master of Business Administration in Real Estate from the University of Pennsylvania’s Wharton School. She graduated summa cum laude, first honour graduate, with highest honours from the University of Georgia, where she received her Bachelor of Arts degree in Journalism. Allison previously served in various leadership positions on the board of directors for the Healthcare Leadership Network of Delaware Valley (HLNDV), and she received the organisation’s 2015 Administrative Achievement Award. She is a Fellow of the American College of Healthcare Executives, where she served as Regent for Southeastern Pennsylvania and Southern New Jersey for three years. She currently serves on the Board of Trustees of the Grayson School. She is a frequent speaker both locally and regionally on a variety of healthcare topics, ranging from strategy and planning to development and asset value, and is a licensed real estate salesperson in the Commonwealth of Pennsylvania.
Derek Tasch AIA is the Health System Architect for the University of Pennsylvania Health System, which together with the Perelman School of Medicine comprises Penn Medicine. His role focuses on real estate master planning for both the system and individual hospital entities, driving the successful planning of large capital projects, interfacing with both the Penn Medicine Executive Team and the university’s Facilities and Real Estate Services group and managing external architectural vendor relationships. Derek joined Penn Medicine from the London-based design company Foster + Partners (F+P), where he had been a valued member of the PennFIRST team for five years. As an Associate Partner with F+P, Derek oversaw design and planning locally for the envelope and public spaces of the HUP Pavilion project. Prior to F+P, Derek spent ten years as a Project Manager with Rafael Vinoly Architects of New York. Derek received his Master of Architecture from the University of Oregon and his Bachelor of Science in Architecture from Lawrence Technological University. He is a registered architect in the Commonwealth of Pennsylvania and the State of New York.
