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UniCredit workplace transformation 2.0: Embracing the ‘new normal’
Corporate Real Estate Journal,
12
(3),
238-254
(2023)
Abstract
UniCredit was an early mover in the financial industry, introducing activity-based working at scale aiming for both cost-efficient property solutions and the introduction of new ways of working, with a particular focus on collaboration and well-being. This paper highlights how UniCredit is expanding this concept further for the post pandemic era with the aim of creating a truly hybrid workplace, blending physical and digital space, turning corporate environmental, social and governance (ESG) commitments into action and improving the employee experience. Case studies and pilots have demonstrated how large corporate organisations in the financial services industry and beyond could transform their real estate portfolio and the workplace to embrace the ‘new normal’, reconciling the ESG-driven objectives of sustainability, resilience and improved employee experience with cost efficiency.
Keywords: hybrid workplace; future office; employee experience; ESG
The full article is available to subscribers to the journal.
Author's Biography
Giovanni Bevilacqua is responsible for Group Real Estate ESG projects at UniCredit. After graduating in management engineering, Giovanni joined UniCredit in 2007, working in various areas of the corporate real estate department. With his strong technical background within facility and energy management, Giovanni coordinated relevant transformation projects within the Italian perimeter, introducing new ways of working, developing digital real estate solutions and optimising the carbon footprint as Head of Smart Working, Energy and Innovation.
Marina Figoli heads up a team responsible for Global Real Estate ESG, project innovation and monitoring at UniCredit. A graduate in business administration, she began her career as a manager at Accenture and then covered various positions in insurance, consumer finance and banking institutions. She has in-depth knowledge about the retail network service model and footprint optimisation, and extensive branch experience.
Klaus Sandbiller is responsible for Global Real Estate projects at UniCredit. He works across Europe on a group-wide workplace transformation programme and major head office projects in global cities. Klaus joined UniCredit in Milan in 2008. Prior to this, he held managerial positions at HVB and A.T. Kearney Management Consultants, where he ran multiple projects in the financial services industry for a wide range of international clients. Klaus has a degree in economics and a PhD in business administration.
