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How financial services leaders are using enterprise intelligence to optimise efficiency ratios
Journal of Digital Banking,
7
(4),
317-328
(2023)
Abstract
Digital transformation needs to focus not just on automation but on smarter, faster, more profitable decisions throughout the customer life cycle. This involves creating a unified decision management infrastructure that enables people throughout the bank to access and use enterprise intelligence. This paper shares nine ways to measure success in digital transformation and how seven leading banks realised improvements along these measures by taking a platform approach to decision management.
Keywords: platform; analytics; digital transformation; cloud, technology
The full article is available to subscribers to the journal.
Author's Biography
Bill Waid is chief product and technology officer for FICO. In this role, he drives the development of the FICO Platform, which provides the ideal decisioning foundation companies need to successfully achieve digital transformation. Bill was previously General Manager of Decision Management Systems at FICO. He joined FICO in 2002 to lead the formation of the decision management business, now one of FICO’s largest and fast-growing offerings, serving thousands of customers in a wide range of industries across the globe. Bill began his career as an engineer at Neuron Data and Blaze Software. He holds a civil engineering degree from Lehigh University.
