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The great upgrade : Why human performance metrics will drive the future of the workplace
Corporate Real Estate Journal,
12
(2),
142-150
(2023)
Abstract
As we redefine the workplace in the post- COVID-19 era, one question looms large: how should we measure success? This paper offers an overview of the changing work landscape and discuss why the metrics we used to assess workplace performance yesterday will not work today — or tomorrow. Instead, the paper offers advice on how to devise workplace performance metrics that better align with business goals and employee engagement. In doing so it considers why we should lean into the current disruption of workplace metrics to reconsider long held standards of measurement for workplace efficiency, compares effectiveness between traditional and new measures focused on effectiveness and efficiency of hybrid workplaces and defines how new metrics offer opportunities to activate any organisation’s single biggest investment — its talent.
Keywords: workplace; metrics; effectiveness; measures; benchmarks; hybrid
The full article is available to subscribers to the journal.
Author's Biography
Kate Davis NCIDQ, LEED AP is Global Practice Director, Commercial Interiors, and a Principal at HKS. Based in Chicago, Kate is a student of her clients’ businesses and believes that design can be a strategic business tool. She is a sought-after industry voice on topics ranging from design for creativity and the agile workplace to office building sustainability.
Elizabeth Fallon AIA is an Architect at HKS. She leads the design and delivery of commercial interiors projects, working closely with advisory and research teams. She also leads development of flexible work arrangements and their impact on the physical environment. Elizabeth values passion, empathy and the power of the human experience in all projects.
Casey Lindberg is a Senior Design Researcher at HKS. With a PhD in experimental psychology and a Master of Architecture, his expertise positions him to study and communicate how the environment affects the health, well-being and behaviour of people. He has extensive experience using wearable technology and IEQ measures in his research.
