Outcomes of transitioning from in-person to virtual appointments in a child psychiatry practice

Author's Biography

Bipinchandra Hirisave Krishna , MD, is a consultant in the Department of Psychiatry and Psychology, Mayo Clinic Health System — Southwest Minnesota region. He has 10 years of service with the Mayo Clinic Health System and currently serves as regional vice chair of clinical practice and as regional chair of the Outpatient Practice Subcommittee. He is an instructor in psychiatry at the Mayo Clinic College of Medicine and Science. He holds certification both in child and adolescent psychiatry and in general psychiatry from the American Board of Psychiatry and Neurology. He is a member of the American Academy of Child and Adolescent Psychiatry, the Minnesota Medical Association and the Minnesota Society of Child and Adolescent Psychiatry. His special interests include anxiety disorders, attentiondeficit/ hyperactivity disorder, mood disorders (depression and bipolar disorders), obsessive-compulsive disorder, posttraumatic stress disorder and psychotic disorder.

Ryan Johnson , MBA, is a Regional Vice Chair of Administration supporting multiple medical specialty practices and overseeing the Department of Access Management in the Southwest Minnesota Region of Mayo Clinic Health System. He also oversees Admin Support Services, Southwest Minnesota Physician Leadership, Critical Care Neurology and Peripheral Nerve Neurology in the region. He is also an Instructor in Health Care Administration at the Mayo Clinic College of Medicine and Science. Ryan has had a 20-year career spanning multiple Mayo Clinic areas of administration in both Rochester, MN, and Mankato, MN. Ryan holds a Master of Business Administration (MBA) and is a Certified Public Accountant (CPA) in the state of Minnesota.

Gokhan Anil , MD, is a consultant in the Department of Obstetrics and Gynaecology, Mayo Clinic Health System — Southwest Minnesota region and an assistant professor of obstetrics and gynaecology at the Mayo Clinic College of Medicine and Science. He has 15 years of service with the Mayo Clinic Health System. In his role as regional chair of clinical practice, he oversees all aspects of the practice in the Southwest Minnesota region and leads integration and practice transformation efforts in alignment with Mayo Clinic strategies. He is also the medical director for Mayo Clinic Health System Digital Practice Enablement. He holds certification from the American Board of Obstetrics and Gynaecology and specialises in female pelvic medicine and reconstructive surgery.

Pawan Bhandari is a Principal Health Systems Engineer with Mayo Clinic’s Strategy Department in the Southwest Minnesota Region, where he provides business consultative and management engineering services from discovery to execution at various levels of the Mayo Clinic organization. He holds a BS and MS in manufacturing engineering technology from Minnesota State University and is also an Instructor in Health Care Systems Engineering with the Mayo Clinic College of Medicine and Science. He is a member of the American Society for Quality (ASQ), Association of Technology, Management and Applied Engineering (ATMAE), and Industrial Engineering & Operations Management Society (IEOM). He is an ASQ Certified Six Sigma Black Belt and ASQ Certified Quality Improvement Associate. His research interests are quality and process improvement, technology management, quality systems, performance improvement in healthcare, and business analytics.

Spencer Richards is a Senior Health Systems Engineer with Mayo Clinic’s Strategy Department in Rochester, Minnesota. He provides strategic and management consulting services to various levels of the organisation. He holds Master of Healthcare Administration (MHA), Master of Business Administration (MBA) and Bachelor of Arts degrees from the University of Utah. He is a Certified Lean Six Sigma Black Belt (CLSSBB) and a Certified Healthcare Financial Professional (CHFP).

Christine Johnson is an Operations Administrator for Mayo Clinic in Rochester, Minnesota, and supports the activities of the Mayo Clinic Care Network. She holds a Master of Business Administration (MBA) and is an Instructor in the Mayo Clinic College of Medicine and Science. Prior to her current role, Christine spent six years in practice administration in Mayo Clinic Health System, supporting the regional operations of the hospital and outpatient-based clinical areas, as well as administrative support departments.