Maximising a remote Revenue Cycle Management (RCM) workforce through technology and transparency

Abstract

The onset of COVID-19 in 2020 forced revenue cycle management organisations to ride the work-from-home trend. As the pandemic’s ‘stay-at-home’ mandates continued, these organisations began to experience the benefits of a remote workforce — improved work-life balance, employee satisfaction and productivity among others. When the restrictions of the pandemic lessened, the desire to maintain a flexible work environment remained strong. Organisations must now find ways to optimise their remote workforce without the comfort of walking the floors for real-time observation and feedback. They must now replace previous best practices of an in-person work environment with technology that provides real-time visibility into day-to-day activities, performance improvement opportunities, centralised workflow, advanced account segmentation strategies and modern payment options. By implementing technologies to amplify their workforce from within flexible workplace environments, organisations will reap the benefits of improved productivity performance. They will also create a work environment that boosts morale and reduces staff turnover by setting up their staff for success and investing in tools that remove barriers to achieving their goals and enhancing their experience.