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Practice paper

Maximising a remote Revenue Cycle Management (RCM) workforce through technology and transparency

Michele Zimmerman
Management in Healthcare: A Peer-Reviewed Journal, 7 (1), 61-68 (2022)
https://doi.org/10.69554/SQZM6536

Abstract

The onset of COVID-19 in 2020 forced revenue cycle management organisations to ride the work-from-home trend. As the pandemic’s ‘stay-at-home’ mandates continued, these organisations began to experience the benefits of a remote workforce — improved work-life balance, employee satisfaction and productivity among others. When the restrictions of the pandemic lessened, the desire to maintain a flexible work environment remained strong. Organisations must now find ways to optimise their remote workforce without the comfort of walking the floors for real-time observation and feedback. They must now replace previous best practices of an in-person work environment with technology that provides real-time visibility into day-to-day activities, performance improvement opportunities, centralised workflow, advanced account segmentation strategies and modern payment options. By implementing technologies to amplify their workforce from within flexible workplace environments, organisations will reap the benefits of improved productivity performance. They will also create a work environment that boosts morale and reduces staff turnover by setting up their staff for success and investing in tools that remove barriers to achieving their goals and enhancing their experience.

Keywords: revenue cycle management (RCM); remote workforce; technology; productivity; employee satisfaction; quality assurance

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Author's Biography

Michele Zimmerman has been a healthcare consultant for over 17 years, focused primarily in revenue cycle management. Graduating from Slippery Rock University of Pennsylvania with a Bachelor of Science in Health Services and Sciences, Michele has been bringing healthcare process expertise to the market, backed by her educational background. She has worked with two of the leading healthcare consulting firms as well as Finvi, providing consultative expertise to large, strategic health systems and hospitals. As a Senior Solutions Consultant for Finvi, Michele is responsible for providing guidance and solutioning expertise to their clients during the buying process and remains involved by helping their implementation and services team execute on the revenue cycle needs she helped to uncover.

Citation

Zimmerman, Michele (2022, September 1). Maximising a remote Revenue Cycle Management (RCM) workforce through technology and transparency. In the Management in Healthcare: A Peer-Reviewed Journal, Volume 7, Issue 1. https://doi.org/10.69554/SQZM6536.

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cover image, Management in Healthcare: A Peer-Reviewed Journal
Management in Healthcare: A Peer-Reviewed Journal
Volume 7 / Issue 1
© Henry Stewart
Publications LLP

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