Retaining patients and maintaining volumes in a consumer-driven world

Author's Biography

Adrin Mammen , MS, MBA, FACHE, is an award-winning healthcare administrator with expertise in ambulatory practice and quality management. She provides executive leadership for the development and growth of the centralised patient access centre and the organisational excellence teams. She has oversight across ambulatory scheduling, referral management, care coordination, capacity and performance management and other services as required by patient and provider relationships. Adrin is charged with creating and supporting exceptional patient access and service, faculty and staff satisfaction, seamless and efficient referral management capabilities, growth and volume management, digital health advancement and strong financial performance. Adrin has extensive experience as a Six Sigma Master Black Belt and as a Lean Black Belt. She is also a Fellow of the American College of Healthcare Executives (ACHE) and an active member of Health Leaders of New York (HLNY). Adrin graduated from Pennsylvania State University with a Bachelor of Science in Health Policy and Administration and has also earned her Master of Science in Health Services Administration from St. Joseph’s University and her Master of Business Administration in Quality Management from Hofstra University. She was featured in American Healthcare Leader magazine (Winter 2022 issue). Adrin is also a prolific speaker and writer, regularly receiving invitations to speak at national conferences and publishing manuscripts in journals.