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Practice paper

Inspiring and leading change in turbulent times: The role of resilience in healthcare leadership

Amer Kaissi
Management in Healthcare: A Peer-Reviewed Journal, 6 (4), 379-387 (2022)
https://doi.org/10.69554/XYYN5519

Abstract

The recent COVID-19 pandemic has magnified the chronic stressors that healthcare leaders deal with, which can lead to significant burnout. This paper argues that leaders have the ability to influence and impact their teams’ and organisations’ resilience through their words and actions. But in order to do that leaders first have to build and maintain their own self-resilience. Drawing on the latest research and compelling case studies based on his executive coaching experience, the author proposes a practical model of resilience that he has used with numerous leaders. This evidence-based model focuses on the importance of optimism, empathy and gratitude, on the one hand, and selfcare behaviours such as strategic resting, taking time for reflection, realistic boundaries between professional and personal lives, and healthy sleep habits, on the other. The paper recommends practical behaviours that can enable leaders to manage the extreme demands on their time in order to build and maintain their own resilience, as well as that of their teams and organisations. It ends with a short case study describing the importance of resilience for a healthcare leader that the author has coached.

Keywords: resilience; self-care; optimism; empathy; appreciation; rest

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Author's Biography

Amer Kaissi is an award-winning Professor of Healthcare Administration at Trinity University, a Top-15 programme. He is the author of the book Intangibles: The Unexpected Traits of High-Performing Healthcare Leaders, which has won the 2019 American College of Healthcare Executives (ACHE) Book of the Year award. Dr Kaissi joined the faculty of Trinity University in 2003 after earning a PhD in health services administration from the University of Minnesota. At Trinity, Dr Kaissi teaches courses in Leadership, Professional Development and Public Speaking and is the Director of the Executive Program. His research focuses on leadership, coaching and strategy. He is a national speaker with Huron/Studer Group and a faculty member with ACHE, the University of Colorado-Denver and Boston College. He is also a certified executive & physician coach. Dr Kaissi works with MEDI Leadership and with the Leadership Development (TLD) Group as an executive coach and consults with hospitals and other organisations in their strategic planning efforts. His new leadership book, Humbitious: The Power of Low-Ego, High-Drive Leadership, was published in January 2022.

Citation

Kaissi, Amer (2022, June 1). Inspiring and leading change in turbulent times: The role of resilience in healthcare leadership. In the Management in Healthcare: A Peer-Reviewed Journal, Volume 6, Issue 4. https://doi.org/10.69554/XYYN5519.

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cover image, Management in Healthcare: A Peer-Reviewed Journal
Management in Healthcare: A Peer-Reviewed Journal
Volume 6 / Issue 4
© Henry Stewart
Publications LLP

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