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How automation is driving partnerships and innovation in financial services
Journal of Digital Banking,
6
(3),
287-292
(2021)
Abstract
This paper outlines how financial services firms are automating business processes and indirectly driving the creation of new partnerships between different types of software vendors. It discusses how desktop automation, itself a relatively recent innovation in financial services, encourages relationships between vendors to optimise front-office processes and improve business outcomes.
Keywords: desktop integration; desktop automation; interoperability; SaaS; application platforms; partnerships; systems integration; integration platform; desktop integration platform; financial services; FinTech
The full article is available to subscribers to the journal.
Author's Biography
James Wooster is COO of Glue42, a provider of desktop integration platforms. He has an extensive background in software integration solutions and spent his formative years in a variety of development and architectural roles. Since then, he has run field operations and sales organisations for software integration businesses, including SAP’s UK, Software AG Australia and TIBCO UK.
