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The emergence of the Chief Digital Information Officer role and its influence on the future of digital transformation
Journal of Digital Banking,
6
(3),
220-232
(2021)
Abstract
As digital transformation, innovation and technology advance at a staggering pace, organisations need to rapidly adapt and ‘look beyond’ the horizon to remain relevant, competitive and proactive. Organisations are challenged by the complexities of competing digitally — keeping pace with agile delivery while remediating legacy infrastructure and addressing the need to transform technologies, processes, people, culture and organisational structures in a sustainable and holistic way. This paper aims to explore the leadership requirements and behaviours that organisations may wish to consider in the future and introduces an emergent role in the C-Suite ecosystem, namely the chief digital information officer (CDIO), which blends the triumvirate of digital business, technology and people/culture and shifts towards a sustainable business model rooted in value proposition, value creation and delivery and value capture. The discussion also builds on the five dimensions of logic and perspective, on the basis of which existing CIO, CTOs and CDOs define and differentiate their roles, suggesting how a CDIO may be differentiated from its peers with respect to value orientation and goal achievement as an example, while reflecting on the successes and challenges observed to date having practical experience in introducing chief digital information officers into the organisation.
Keywords: digital transformation; modality; transformation fluidity; CDIO; Chief Digital Information Officer; triumvirate
The full article is available to subscribers to the journal.
Author's Biography
Kari-Anne Clayton has been with NatWest Group for the past year and a half and is the Head of Transformation and Strategy for the Retail Bank Chief Digital Information Office. She is an innovative and transformative change leader with more than 18 years’ experience in the IT and data sphere and a background in a variety of delivery frameworks such as Lean, Six Sigma and Agile. She is a digital influencer and strategist, incorporating industry leading design thinking, organisational behaviour and psychology, digital practices and omnichannel user experience methodologies across technology, data and the business, in order to promote consensus and develop a shared sense of community/culture while embedding transformation fluidity across capabilities and organisational units. Kari-Anne also has a background in earth and atmospheric sciences, focusing on climate, planetary atmospheric modelling and fluid dynamics with a master’s degree in Organisational Leadership and Innovation. This unique combination is leveraged throughout her advocacy for climate and sustainability and blends her academic and corporate experience, providing unique insight into how both individuals and organisations can transform purposefully with an environmental, social and corporate governance perspective.
Wendy Redshaw ’s remit as Chief Digital Information Officer for NatWest Group’s Retail Bank covers the breadth of digital and technology. Across a broad product and channel suite such as home buying and ownership, everyday banking, short-term borrowing, digital channels, new customer propositions, shared experience and physical channels, Wendy embodies the blended triumvirate of business, technology and people leadership, while focusing on unlocking the digital value within our customer journeys now and sustainably for the future. Building and fostering purpose and commitment across multiple areas, Wendy is passionate about driving digitalisation, reuse and innovation, while transforming the organisation safely to enable simplification and multimodal delivery patterns across the digital and technology estate. Wendy joined NatWest Group in October 2018, having previously been the CIO for Collaborative Technology Solutions at Deutsche Bank, and a Member of the Supervisory Board for the Russia Technology Centre. She has been involved in several successful FinTech start-ups and numerous strategic business/ technology digital programmes for top-tier banks. She holds a degree in Mathematics from Imperial College and has a particular interest in neurolinguistic programming, sensory acuity, innovation and transformation and is a passionate advocate for diversity and inclusion and fostering next generational leadership. Wendy holds a NED position for the NatWest Trustee & Depository Services entity, and is on the Board of Trustees of TechSheCan. She was named by IndustryEra as one of the Top Ten Industry Leaders of 2020 and was awarded CIO/CDIO of the Year at the EveryWoman Tech Awards in March 2021.
