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Touchless technologies in the airport environment
Journal of Airport Management,
16
(1),
18-24
(2021)
Abstract
The recent global pandemic has fuelled interest and growth in technologies designed to limit passenger contact with equipment and devices. This paper examines a range of the touchless technologies and systems available, the benefits they provide in responding to the pandemic as well as improved passenger processing services. It also addresses the concerns these systems present in terms of personal and biometric data security and actions to protect that information.
Keywords: Touchless; touchpoint; passenger; pandemic; fomite; single token
The full article is available to subscribers to the journal.
Author's Biography
Hunter S. Fulghum PE is a Principal Consultant for Ross & Baruzzini. He has 40 years of experience in the design and construction industry, 30 of which have been focused on the delivery of telecommunications and technology systems to airports and the aviation market. Hunter has experience with both the consulting/design and construction elements of projects, and has worked in over 75 airports in North and South America, Africa, Asia and Europe.
