Share these talks and lectures with your colleagues
Invite colleaguesPractice paper
Real-time payments are transforming economies and lives: Initial evidences from select countries
Journal of Digital Banking,
6
(2),
149-160
(2021)
Abstract
Retail real–time payments — also known as fast payments or real-time payments — are becoming mainstream, with over 56 countries already having them and many others at various stages of implementation. Real-time payments are transforming economies by providing additional payment options for a variety of use cases, and its usage is gaining momentum. This paper analyses the reason for such wide acceptance of real-time payments using the Technology Acceptance Model (TAM), the economic impact of real-time payments in select countries, its impact on financial inclusion and concludes by providing some insights on how real-time payments are changing lives on the basis of ethnographic studies carried out in select countries.
Keywords: retail real-time payments; fast payments or real-time payments; implementation; additional payment options; technology acceptance model (TAM); ethnographic studies
The full article is available to subscribers to the journal.
Author's Biography
Andrew Buckley is Executive Vice President for New Payment Platform Products at Mastercard, where he leads Mastercard’s real-time infrastructure, real-time applications, push payments and open banking products. He is an advisory board member at the UK Institute of Direct & Digital Marketing, an author, conference speaker, and the holder of several patents.
Mahadevan Balakrishnan is currently with the Payment System Development Group, World Bank, helping multiple developing nations improve their financial market infrastructure. Prior to that he was Chief Operating Officer of the National Payments Corporation of India (NPCI), responsible for Business, Operations and Technology. In that role he was involved in the creation of multiple retail payment infrastructures for the country, covering NFS ATM Network, the Immediate Payment System (IMPS), ACH, cheque truncation systems, the automation of 1000+ clearing houses in India with a standard solution, AADHAAR-based payment ecosystems for direct benefit transfer schemes, and the RUPAY domestic cards scheme, thus helping NPCI deliver its vision of simple, easy, convenient and cost-effective retail payment systems for all Indians. The systems he helped create in India facilitated the PMJDY financial inclusion schemes and the Direct Benefits Transfer to Bank Accounts schemes, saving India billions of Rupees. He has over 25 years of banking/technology leadership/ management experience with leading banks such as ABN AMRO Bank, Barclays and Citibank, and he was also involved in the implementation of some of the payment systems for these banks. He is a postgraduate in Business Administration (MBA) and in Bank Management (MBM), and has a Doctorate (PhD) in Financial Management/Payments. He has published several papers relating to payment systems in national and international journals.
