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Future strategies for remote working in an era of accelerated transformation
Journal of Digital Banking,
6
(2),
130-139
(2021)
Abstract
The pace at which organisations have changed has been materially slower than advances in technology. The breakdown of antiquated mindsets, in respect of remote working arrangements driven by the COVID-19, has unleashed an ability for organisations to catch up. Within the banking sector, new digital native players have forced incumbents to up their game despite the latter continuing to operate models conducive to, among other things, bureaucracy, high cost bases and reduced agility. This paper assesses the backdrop behind the transformational shift to remote working, attempts to underline the significance of robust leadership and clear corporate strategy, and ponders several potential future actions that banks might consider when assessing the ‘new normal’. The authors propose that it is those organisations that embrace the opportunity landscape that presents itself that will secure stakeholder value creation in the long term.
Keywords: strategy; leadership; remote working; collaboration; health and well-being; productivity
The full article is available to subscribers to the journal.
Author's Biography
Peter Sjöberg is the Chief Operating Officer of Santander in the Nordic region and Managing Director of Santander in Finland as well as a member of the Santander Nordic Group Executive Committee. He has leadership experience and 20 years of banking experience with global financial institutions both at business unit and regional headquarter level in the areas of general management, strategy, M&A, finance, business development, digital transformation, risk management and operations and IT. Peter previously worked at Citigroup and Accenture in London as a management consultant.
Joshua Hall is the Strategy and Responsible Banking Leader of Santander in the Nordic region, where he is responsible for the development and operationalisation of corporate strategy, progression of the bank’s responsible banking agenda and leading strategic initiatives such as M&A. He brings almost ten years of experience in financial services, predominantly within strategy and corporate development for European banking groups. Joshua previously worked as Corporate Development Manager at MeDirect Banking Group in London. He has a master’s degree in finance from Cass Business School (now City’s Business School).
