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Financial services in a post-pandemic world: How cloud-based intelligent enterprises will forge the path ahead
Journal of Digital Banking,
6
(2),
106-119
(2021)
Abstract
COVID-19 has shown financial institutions (FIs) globally that the ability to respond quickly to unexpected challenges and continuously innovate to meet changing customer expectations and an ever-evolving industry is vital. Those institutions utilising cloud-based and cognitive technologies will have a competitive advantage over those that avoid or resist meaningful digital transformation. This paper will explore the benefits of cloud adoption and artificial intelligence (AI) and discuss how FIs can employ these technologies to help future-proof their organisations.
Keywords: SaaS; BaaS; artificial intelligence; machine learning; cognitive technologies; cloud; digital transformation; intelligent enterprise
The full article is available to subscribers to the journal.
Author's Biography
Jennifer Geary serves as nCino’s General Manager, EMEA. In this role, she is responsible for nCino’s full European functions, spearheading business expansion across the Continent and into Africa and the Middle East. Geary has more than 20 years of experience in finance, technology, risk and legal, across diverse industries from financial services to not-for-profit. Prior to nCino, she was the Chief Risk and Operations Officer at Asto UK, a FinTech backed by Santander. She also spent 13 years in Barclays plc, initially in investment banking, followed by wealth management and, finally, as Chief of Staff to the Group General Counsel. Jennifer holds a B.Comm from University College Dublin and a Master’s in Accounting from the Michael Smurfit Graduate School of Business.
