Optimising passenger security-screening operations

Abstract

This paper explores the nature of the passenger security-screening process, its position in the end-to-end airport departure process and the effect on its performance due to changes in the airport environment. It concludes with a discussion of opportunities to optimise the performance of screening points while minimising operating costs and, most significantly, fulfilling aviation security requirements at the same time as meeting passenger experience expectations. These solutions are grounded in the application of industrial engineering and lean manufacturing principles.