Share these talks and lectures with your colleagues
Invite colleaguesPractice paper
Automotive viewpoint: How dealerships can streamline GDPR compliance, while minimising data breach and supply chain risks
Journal of Data Protection & Privacy,
2
(4),
362-367
(2019)
Abstract
In the new world of GDPR how can the Automotive industry take positive steps to manage, store and protect an individuals personally identifiable information (PII)? The reality is all organisations are facing the increased threat of a data breach incident and so need to take proactive steps to protect both the business and their customers. Protecting an individuals identity is of paramount importance and a responsibility all organisations should take to ensure they align to regulation, and more importantly put the individual at the heart of the business priorities. What are the crucial considerations and who should drive this cultural change through the dealership and their third party supply chain? Ultimately, understanding consumer sentiments on the topic of managing personal data and identifying the key components of a data breach readiness plan can support the organisation to maintain trust, but respond with confidence when a data breach incident happens.
Keywords: GDPR; data breach response; data breach readiness; personally identifiable
The full article is available to subscribers to the journal.
Author's Biography
Jim Steven is Head of Data Breach Services for Experian Consumers Services in the UK, building on the knowledge, experience and success of Experian’s global data breach resolution offering. Jim’s passion lies in helping organisations understand their customers, and to build loyalty and retention through customer satisfaction. Jim’s focus is to help businesses to take proactive steps in preparing for the ever-growing threat of data breaches. To fully prepare for a data breach, organisations must invest in and test plans regularly, updating as new breaches occur, to ensure there is a comprehensive response plan in place that addresses everything from customer notification, to crisis management, forensics and legal considerations — most importantly to protect those affected, and to protect the organisation’s reputation in the longer term. Jim and his team support organisations through this challenge — helping to provide reassurance to organisations and those affected in uncertain times. Prior to joining Experian, Jim worked in the security and risk management industry providing expertise in security risk management solutions, travel risk management, aviation security and corporate security for some of the world’s largest security companies.
