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An airport approach to digital transformation
Journal of Airport Management,
15
(3),
235-243
(2021)
Abstract
The complexity of the airport business and its logistical environment is a well-known feature of our industry. This complexity often translates into significant technological needs within a highly available, stable and resilient information technology (IT) operational framework. The financial and human resources devoted to the IT function in airports, however, are not always comparable to those of equal complexity in other industries making it challenging to deploy digital transformation programmes. Consequently, it is necessary for airport IT functions to adopt a set of strategies that allow them to navigate the thin line of a large number of critical systems to be operated while respecting the limited resources offered by the relatively small size of the organisations that exploit these tools. This paper discusses such strategies that have been put in place at Montreal-Trudeau International Airport (YUL) in order to have winning conditions for a successful digital transformation.
Keywords: airport digital transformation; airport IT; IT automation; IT transformation
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Author's Biography
Aymeric Dussart has been Vice President of Technology and Innovation at Aéroports de Montréal (ADM) since January 2020, at which time the organisation decided to create this new position on its management committee.All of the airport authority’s information technology (IT) activities fall under his govern. Prior to assuming his current position, he held various positions within ADM’s Finance vice presidency, roles related to market analysis, strategic planning and business data management. He progressed to become Director,Technology and Innovation in 2016. Before joining ADM, he worked in the energy field at Hydro-Québec where he was in charge of systems in support of brokerage activities.Aymeric holds a master’s degree in economics from Université de Montréal and a master’s degree in information technology from HEC Montréal.
