People-centred manufacturing during a global pandemic: A story of success and resilience
Abstract
COVID-19 is a worldwide crisis that has affected various people and places differently, but it has affected everyone – and in the areas that matter to us: our health, communities, jobs, local businesses, global supply chains continuity and global families. Many businesses and individuals have struggled to stay on their feet and keep moving forward. Yet there are also organisations and individuals that have endured, adapted and even thrived throughout the pandemic, Primex being one of them. This paper presents the case study of Primex as an example of how people-centred business and operations can provide psychological resilience on a personal and business level. There is discussion of how Primex reacted to the pandemic, steps that were taken to prioritise employee well-being, as well as pre-established, pre-COVID-19 cultural factors and programmes that created a foundation for resilience and helped to buoy the team through hard times.
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Author's Biography
Heinz Avendano is VP of Manufacturing for Primex Technologies. He is a results-driven and strategic leader who develops and aligns key business initiatives with more than 25 years’ experience in manufacturing and quality systems from plastics, steel and other industries. Heinz holds a Bachelor’s degree in industrial engineering from Universidad Autonoma de Mexico, a certificate in project management from UBC and a Master’s degree in organisational psychology from Adler University, Canada. He currently works for Primex Technologies as VP of Manufacturing, where he seeks advice and insight from his team members on how, as a team, they can best drive growth. Heinz was a speaker at ‘Advantage through Excellence’ by Excellence in Manufacturing Consortium (EMC) in Toronto in 2019, at the American Manufacturers Strategies Summit and at the European Manufacturers Strategies Summit in 2020.
Meng Han (Felix) Hsieh Felix Hsieh is a Master’s student of organisational psychology at Adler University in Vancouver, who is currently completing his thesis while gaining international work experience in Asia. He has had work experience across multiple industries including finance and banking, not-for-profit organisations, and in the field of organisational consulting. Felix loves travelling abroad, learning new languages and cultures and enjoying delicious foreign cuisine in his free time.
Citation
Avendano, Heinz and Hsieh, Meng Han (Felix) (2021, June 1). People-centred manufacturing during a global pandemic: A story of success and resilience. In the Journal of Supply Chain Management, Logistics and Procurement, Volume 3, Issue 4. https://doi.org/10.69554/NLMM5134.
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