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New journeys in change: A ‘hybrid’ primer — Part one
The emergence from enforced home working driven by the 2020–21 global COVID-19 pandemic appears set to reverse two decades of workplace strategy and design homogenisation. Responses under consideration by organisations span a divergent spectrum, from returning to pre-pandemic ways of working at one extreme to entirely location-agnostic approaches at the other. In the vast majority of cases, the need to effectively lead and manage change will be of paramount importance where case studies and best practice on which to draw are rare. There remains a risk that a thoroughly considered workplace strategy may still fail, not on account of its technical robustness or philosophical cohesion but because people were not informed, engaged and involved in determining the outcome. Using modified extracts from the author’s latest book, the paper illustrates how we often approach and understand the subject of change in order to suggest more appropriate ways to manage the migration to hybrid working.
The full article is available to institutions that have subscribed to the journal.
Neil Usher has over 25 years in the industry as a real estate, workplace and change leader, Neil has delivered innovative environments for organisations in a variety of sectors all over the world, including Warner Bros., Honeywell, Rio Tinto and Sky. He is now chief workplace officer for GoSpace, the first AI application for the workplace. Together with this practical experience, Neil’s influential blogging and regular conference talks have made him a leading thinker in the profession. His first book, The Elemental Workplace, was published in 2018 and the follow-up, Elemental Change, will be out in November 2020.