Building a closed loop supply chain for a customer-centric and circular economy
Abstract
This paper discusses three trends which are having a substantial impact on how the supply chain bridges companies that offer products to customers in today’s global marketplace. Direct-to-customer commerce, the subscription and share economy, and the circular economy affect the supply chain by virtue of the fact that these trends involve a relatively new phenomenon: product returns. Product returns require companies to engage with customers who return a product. Returned products need to be received and preferably be injected into a new supply chain to avoid value depreciation.
The full article is available to subscribers to the journal.
Author's Biography
Stef De Bont is founder of 12Return, a software company that offers a software-as-a-service for product returns management. Since 1993 Stef has been working in the field of logistics at companies such as DB Schenker, Rhenus Contract Logistics and Solectron. Since 2004 Stef has been active in the field of service logistics and at Solectron he has been involved in developing and operating European service logistics operations for several blue chip manufacturers. In 2007 he founded Logistics Result, a consultancy and project management company specialising in service logistics and outsourcing. Stef is author of many reverse logistics articles and a frequent trainer and speaker at conferences. He has published a book Returns Management – Building a Closed Loop Supply Chain for a Customer-Centric and Circular Economy.
Citation
Bont, Stef De (2018, December 1). Building a closed loop supply chain for a customer-centric and circular economy. In the Journal of Supply Chain Management, Logistics and Procurement, Volume 1, Issue 3. https://doi.org/10.69554/PYLX8958.
Publications LLP