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Shifts in payment strategy to support the ‘stay-at-home’ workforce during the current COVID-19 pandemic: Survey results
Journal of Payments Strategy & Systems,
14
(4),
411-425
(2020)
Abstract
The COVID-19 pandemic has created many unprecedented challenges to organisations. Before the pandemic, modern business practices, particularly related to administrative activities, had become highly centralised, often compartmentalised in ‘shared service’ centres. The new reality has forced organisations to make multiple changes to comply with governmental health guidelines. At the centre of these adjustments is the use of commercial card technology, a payment method well suited to emergency situations and a dispersed workforce with the flexibility to meet evolving user demands. This paper presents results from a recent survey of North American card programme administrators about how organisations have adapted and are continuing to adapt their commercial card programmes to the realities of the COVID-19 pandemic. Implications for the future of payment technology are considered.
Keywords: commercial cards; work-from-home; COVID-19; procurement; organisational change
The full article is available to subscribers to the journal.
Author's Biography
Mahendra Gupta is a virgil professor of accounting and management at the Olin Business School at Washington University in St Louis. His research has been published in leading academic journals. He has served on several editorial boards and has been a frequent speaker at research workshops and conferences worldwide. Mahendra is also a consultant to various firms and government agencies and serves on various corporate and not-for-profit boards.
Richard J. Palmer is a professor of accounting and copper dome faculty research fellow at Southeast Missouri State University. Richard is a frequent speaker at commercial card conferences and the co-author of numerous articles about industry use of e-procurement tools and bank commercial cards. His insights on card use have been quoted in popular North American news outlets such as the Wall Street Journal, Good Morning America, CNN Money, and Market Watch.
James Brandt is a senior research analyst at RPMG Research Corporation. He received his BSBA in Accountancy and MBA with honors from Southeast Missouri State University. James has written articles and conducted research projects related to North American commercial card use with RPMG since 2011. Before RPMG, James spent three years in public accounting and one year teaching in higher education.
