Skip to main content
Mobile
  • Finance, Accounting & Economics
  • Global Business Management
  • Management, Leadership & Organisation
  • Marketing & Sales
  • Strategy
  • Technology & Operations
HS Talks HS Talks
Subjects  
Search
  • Notifications
    Notifications

    No current notifications.

  • User
    Welcome Guest
    You have Limited Access The Business & Management Collection
    Login
    Get Assistance
    Login
    Forgot your password?
    Login via your organisation
    Login via Organisation
    Get Assistance
Finance, Accounting & Economics
Global Business Management
Management, Leadership & Organisation
Marketing & Sales
Strategy
Technology & Operations
Case study

Wellness Care Plans: An innovative approach for high-needs healthcare users

April Kyle, Melissa K. Merrick and Steve Tierne
Management in Healthcare: A Peer-Reviewed Journal, 2 (4), 301-309 (2018)
https://doi.org/10.69554/XCWM1787

Abstract

Healthcare organisations are continually looking for ways to address the needs of ‘high utilisers’ of their systems. Southcentral Foundation (SCF), an Alaska Native customer-owned healthcare system located in Anchorage, Alaska, employs an innovative approach to working with these patients (who are called ‘customer-owners’ at SCF). SCF does not restrict these customer-owners from accessing the healthcare system; rather, SCF works with these customer-owners to create a Wellness Care Plan to help them reach health goals they and their primary care provider set while working together with a behavioural health consultant. Once goals have been set, the customer-owner’s integrated care team handles follow-up, and the plan is noted at the top of the customer-owner’s Electronic Health Record (EHR) so that any other providers they see have easy access to it. Goals and action items are tracked in the EHR and collated in SCF’s Data Mall. Data are also tracked on the number of reactive and proactive visits the customer-owner makes, to help their care team evaluate the effectiveness of the Wellness Care Plan. SCF has seen increased rates of healthcare quality for customer-owners on Wellness Care Plans, which indicates that a collaborative approach to working with high-needs patients can achieve positive results when the system works to support this kind of approach. Studying SCF’s Wellness Care Plans may prove valuable for other healthcare organisations struggling to help high-needs patients.

Keywords: behavioural health; quality improvement; primary care; relationship-based care; wellness plan

The full article is available to subscribers to the journal.

Already a subscriber? Login or review other options.

Citation

Kyle, April, Merrick, Melissa K. and Tierne, Steve (2018, May 1). Wellness Care Plans: An innovative approach for high-needs healthcare users. In the Management in Healthcare: A Peer-Reviewed Journal, Volume 2, Issue 4. https://doi.org/10.69554/XCWM1787.

Options

  • Download PDF
  • Share this page
    Share This Article
    Messaging
    • Outlook
    • Gmail
    • Yahoo!
    • WhatsApp
    Social
    • Facebook
    • X
    • LinkedIn
    • VKontakte
    Permalink
cover image, Management in Healthcare: A Peer-Reviewed Journal
Management in Healthcare: A Peer-Reviewed Journal
Volume 2 / Issue 4
© Henry Stewart
Publications LLP

The Business & Management Collection

  • ISSN: 2059-7177
  • Contact Us
  • Request Free Trial
  • Recommend to Your Librarian
  • Subscription Information
  • Match Content
  • Share This Collection
  • Embed Options
  • View Quick Start Guide
  • Accessibility

Categories

  • Finance, Accounting & Economics
  • Global Business Management
  • Management, Leadership & Organisation
  • Marketing & Sales
  • Strategy
  • Technology & Operations

Librarian Information

  • General Information
  • MARC Records
  • Discovery Services
  • Onsite & Offsite Access
  • Federated (Shibboleth) Access
  • Usage Statistics
  • Promotional Materials
  • Testimonials

About Us

  • About HSTalks
  • Editors
  • Contact Information
  • About the Journals

HSTalks Home

Follow Us On:

HS Talks
  • Site Requirements
  • Copyright & Permissions
  • Terms
  • Privacy
  • Sitemap
© Copyright Henry Stewart Talks Ltd

Personal Account Required

To use this function, you need to be signed in with a personal account.

If you already have a personal account, please login here.

Otherwise you may sign up now for a personal account.

HS Talks

Cookies and Privacy

We use cookies, and similar tools, to improve the way this site functions, to track browsing patterns and enable marketing. For more information read our cookie policy and privacy policy.

Cookie Settings

How Cookies Are Used

Cookies are of the following types:

  • Essential to make the site function.
  • Used to analyse and improve visitor experience.

For more information see our Cookie Policy.

Some types of cookies can be disabled by you but doing so may adversely affect functionality. Please see below:

(always on)

If you block these cookies or set alerts in your browser parts of the website will not work.

Cookies that provide enhanced functionality and personalisation. If not allowed functionality may be impaired.

Cookies that count and track visits and on website activity enabling us to organise the website to optimise the experience of users. They may be blocked without immediate adverse effect.