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Supply chain leadership, transparency, workforce development and collaboration through control tower implementation
Journal of Supply Chain Management, Logistics and Procurement,
3
(1),
66-76
(2020)
Abstract
Supply chains can be broad and spread over huge numbers of departments and across multiple sites and countries. Being able to have sight and scope of the performance of each area of the supply chain at any given time is key to an efficient successful functioning supply chain. This paper reviews how we implemented a control tower structure within the supply chain at Dormakaba UK. Dormakaba is a worldwide organisation manufacturing access solutions with presence in over 130 countries. Within the UK, the company employs over 500 across two main sites and eight satellite sites, with a turnover of over £85m. Understanding data flow within all areas and getting engagement with operational team members and supervisors is very important. Supervisors need to deal with operational data on a day-to-day basis, yet at the same time interact with managers and organisational goals, which makes their engagement paramount. The operational data is managed and viewed on a departmental control tower by each separate supervisor, which automatically feeds a manager and director level control tower, so that all people at all levels can view relevant performance and predicted performance against agreed key performance indicators (KPIs) in all supply chain areas. Regular meetings to review control towers invariably drive discussions on improvement ideas and projects, so an additional tool for collaboration was required. We adopted Microsoft Teams as a tool to log and review improvement ideas, task management and to chat to our teams across sites and departments. Obviously, there are always options to improve the structure and the ongoing challenge is to drive automated data across all departments at source, while always seeking to improve fast adoptive collaboration across the supply chain in order to be as proactive as possible in continuous improvement.
Keywords: control tower; continuous improvement; employee engagement; collaboration
The full article is available to subscribers to the journal.
Author's Biography
Angelo Dalporto is originally from South Africa and has lived in the UK for 15 years. The global merger of Dorma and Kaba in the access solutions and security industry into Dormakaba in 2016 has brought an intense period of change management, structural development and personal growth in his role as Deputy Vice President Supply Chain UK/Ire and BeNeLux. With role responsibility across HSQE, logistics, assembly and fabrication, supply chain coordination and administration, manufacturing engineering, order processing, permutations, fleet, facilities management and procurement, Angelo’s biggest challenge is effective and productive time management; as such, his best tool is face-to-face interaction with people and fostering collaboration to drive strategy into performance. Angelo champions the ethos of leadership through the engagement and development of staff as the core strategy which will ensure organisations and supply chains become high-performing, digitised and hyper-agile environments while making use of tried and tested continuous improvement methodologies. Angelo regularly attends international conferences and thought leadership events as both a speaker and occasionally as a chairperson. Angelo believes one should never let organisational memory get in the way of organisational potential.
Robert Venn began working in the order processing department and has continued to learn and develop with various leadership courses, business improvement championing, a foundation degree, and a Master’s in logistics, procurement and supply chain management. His role at Dormakaba has also developed into that of supply chain coordination manager. His team is responsible for stock management across the company, including over 140 service engineers, large specific supply projects and managing suppliers worldwide across multiple sites, as well as order processing and permutations department for thousands of access control masterplans installed throughout the world. The creation and development of the control tower has given Rob insight and exposure to novel areas of the supply chain. Rob regularly attends supply chain conferences, either as a guest or as a speaker, to keep up to date with supply chain innovation.
Citation
Dalporto, Angelo and Venn, Robert (2020, September 1). Supply chain leadership, transparency, workforce development and collaboration through control tower implementation. In the Journal of Supply Chain Management, Logistics and Procurement, Volume 3, Issue 1. https://doi.org/10.69554/FWIB4797.
© Henry Stewart
Publications LLP
Publications LLP