Elevating employee competency and engagement through the design, development and implementation of a procurement and supply chain academy
Abstract
As part of a five-year transformation plan, Bombardier Aviation procurement and supply chain identified an opportunity to address employee engagement, enablement and development opportunities through the design and implementation of a procurement and supply chain learning academy. After consulting with external entities, a team of cross-functional internal stakeholders assessed the needs of the procurement organisation and designed a structured plan to build and roll out the learning academy. Careful planning and design resulted in a robust curriculum to address the needs of all levels in the organisation. Many forms of training are provided through the academy, including classroom training led by both internal and external instructors and customisable online self-led courses. The success of the academy will rely on on-going support and prioritisation from the organisation’s management. The academy is in its relative infancy but initial internal feedback is positive. The results of the programme implementation will continue to be assessed over time. Plans are in place to continue to grow the programme by expanding the scope of its offerings. The benefits of attraction, engagement and retention are expected to be enjoyed by both the employees and the organisation for years to come. This paper intends to relay the process that was followed to innovate and implement the procurement academy at Bombardier Aviation and share the keys to success and lessons learned along the journey.
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Author's Biography
Shauna Gamble joined Bombardier in 2017 as vice-president of procurement of the Business Aircraft division. Soon thereafter, Shauna’s role was expanded to lead a newly formed aerospace procurement and supply chain organisation, responsible for commodity strategies, contract management, supplier relations, purchasing, logistics and inventory management for both business and commercial aircraft at Bombardier. In 2020, Shauna was promoted to Chief Procurement Officer of Bombardier Aviation. Since joining Bombardier, Shauna has made it her mission to transform procurement aviation into a best-in-class organisation. She initiated the Diamond Supplier programme to increase accountability across the supply chain and to raise the company’s profile. The Diamond Supplier programme recognises outstanding supplier performance across Bombardier Aviation. Shauna also spearheaded the creation of a procurement academy at Bombardier, providing an opportunity for team members to improve their expertise at all levels. A seasoned executive with excellent leadership, communication and negotiation skills, Shauna has more than 20 years’ experience in global supply chain and operations. Prior to joining Bombardier, Shauna held senior leadership positions at Danby Appliances and telecommunications equipment provider Ciena. Shauna holds an Executive MBA and post-baccalaureate Diploma in Management from Athabasca University and she completed a Senior Executive Programme at the London Business School. Shauna is based at Bombardier Aviation headquarters in Montreal, Quebec, Canada.
Citation
Gamble, Shauna (2020, September 1). Elevating employee competency and engagement through the design, development and implementation of a procurement and supply chain academy. In the Journal of Supply Chain Management, Logistics and Procurement, Volume 3, Issue 1. https://doi.org/10.69554/FDDJ5736.
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