Mitigating risk before, during and after a revenue cycle conversion
Abstract
This paper reviews the common issues organisations face when implementing new revenue cycle software and how to adequately prepare for the inevitable disruption that accompanies such an implementation. While it is easy to assume that the focus of an organisation’s revenue cycle would fall to patient access and patient financial services, this paper also outlines the importance of participation and cohesion that spans the entire healthcare organisation. The considerations in this paper are designed to identify areas where process improvement is needed to ultimately help mitigate risk before, during and after a revenue cycle conversion.
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Author's Biography
Julie Kay-Bonetti is the Vice President and Strategic Development Executive for Cerner Ambulatory & Revenue Cycle Services. She plays an important role in business development by assessing client needs and crafting strategies to improve revenue cycle operations. Prior to joining Cerner, Julie spent over 25 years in revenue cycle operations on the acute and ambulatory space covering both investor-owned and not-for profit entities. Her tenure also includes roles with revenue cycle consulting and service providers. Julie is an accomplished executive with strengths in operations, strategic planning, financial management and organisational leadership. Since 2001, Julie has been an active member of the Healthcare Financial Management Association (HFMA) and serves on their Measure Apply Perform (MAP) Key Task Force and Consumerism Task Force. She has participated in the American Health Lawyers Association, The Federation of American Healthcare Systems Finance Committee, National Association of Healthcare Access Management (NAHAM) and serves on their Industry Standards Committee. Julie is a frequent speaker at national industry events, and her work has been published in HFM, The Journal of Healthcare Administrative Management, Healthcare Management Technology and AHIMA Journal. Julie attended Davenport College and has a bachelor’s degree in business.
Citation
Kay-Bonetti, Julie (2019, December 1). Mitigating risk before, during and after a revenue cycle conversion. In the Management in Healthcare: A Peer-Reviewed Journal, Volume 4, Issue 2. https://doi.org/10.69554/PPNQ3174.
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