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Case study

Physician performance and productivity: The threat of physician burnout and the role of disruptive solutions in mitigating emotional and financial costs

Naila Siddiqui Kamal and Frances Ayalasomayajula
Management in Healthcare: A Peer-Reviewed Journal, 4 (2), 145-155 (2019)
https://doi.org/10.69554/RUYY8500

Abstract

Physician burnout among healthcare professionals is a significant challenge affecting healthcare practice and quality of care. This paper stipulates that, the only way to effectively combat this dilemma is to address the matter publicly, directly and through institution-wide engagement. This paper examines the factors contributing to clinicians’ stress and the impact. While the authors cite the way in which technology is introduced into clinical practice as one of several culprits, they profess the digitization of clinical practices has the potential to mitigate burnout. An array of examples across the clinical workflow are presented followed by recommendations on adoption and adaptation.

Keywords: physician burnout; technology in healthcare; cognitive load; clinical decision support; virtual cognitive assistants; medical imaging; remote healthcare delivery; patient outcomes; electronic health records

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Author's Biography

Naila Siddiqui Kamal is a Fellow of the Royal College of Obstetricians and Gynaecologists (RCOG). She has been clinically active within the National Health Service (NHS) for the past 28 years. She has several higher education qualifications, including a master’s in medical education (Imperial) and certificates in patient safety, quality, informatics and leadership (Harvard). She has held senior positions such as Associate Dean at London Deanery, National Lead RCOG and Co-opt Member of Academy of Medical Royal Colleges (AoMRC) Education Committee. She is clinically active currently, and her sub-specialty is ambulatory gynaecological cancer. She is Associate Director of Medical Education at her Trust and Senior (Hon) Lecturer at the Imperial School of Medicine. She has inventor status at Imperial for her work in developing an interactive learning resource using animations. She has won several awards, including the Distinguished Teacher Award and the Excellent Teacher Award from the Imperial Medical College and a highly commendable award from Health Education England. Naila has led challenging ‘change management’ projects where often disruptive technologies have been introduced, and she is a frequent speaker on disruptive technologies and their place in futuristic healthcare. She also delivers motivational and change management-themed talks at international events. She has moderated high-level track sessions at the World Summit of the Information Society (WSIS) 2019 conference in Geneva and facilitated an inaugural session on digital health ecosystems.

Frances Ayalasomayajula has been an executive healthcare strategist and technologist for over 20 years and is dedicated to serving the interests of populations around the world in an effort to improve the quality of and access to healthcare and increase health literacy and patient engagement. Currently, the Head of Population Health, Worldwide for HP, Inc., Fran directs the organisation in the development of strategies and innovations designed to advance and deliver improved clinical outcomes and better population health. Prior to HP, Fran worked for major healthcare institutions, including the World Health Organization (WHO), Center for Disease Control and Prevention (CDC), Bristol Meyers Squibb (BMS), and United Health Group (UHG). Fran holds degrees in epidemiology, public health and information technology, and certifications in project and clinical trial management. She is actively involved in community minded initiatives, such as rare disease patient advocacy, and the application of technology services for the promotion of aging with independence and community connectedness. In 2015, Fran was a contributing writer on the Fact Sheet submitted to the White House Conference on Aging, and in 2017, co-author of the LeadingAge whitepaper on ‘Social Connectedness and Engagement Technology for Long-Term and Post-Acute Care’. Fran is the author of several publications on technology-enabled population health management, including best practices for the successful adoption of virtual reality in the clinical setting. Fran is presently a Board Member of the Neighborhood House Association (NHA) of San Diego, an Advisory Board Member of the PCHAlliance, an Advisory Council Member of Artificial Intelligence in Medicine (AIMED) and the co-chair of the PCHAlliance Aging and Technology Taskforce. She is also a member of the Board of Directors for the Health and Fitness Technology Division of the Consumer Technology Association (CTA). She is an active member of the Center for Aging Services and Technologies, LeadingAge and the American Public Health Association, and a special interest participant in the NAHCand founder of IBHealthy, a 501(c)3 non-profit digital health and wellness organisation, whose mission is to provide ease of access to the resources needed to adopt and maintain a healthy lifestyle.

Citation

Kamal, Naila Siddiqui and Ayalasomayajula, Frances (2019, December 1). Physician performance and productivity: The threat of physician burnout and the role of disruptive solutions in mitigating emotional and financial costs. In the Management in Healthcare: A Peer-Reviewed Journal, Volume 4, Issue 2. https://doi.org/10.69554/RUYY8500.

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cover image, Management in Healthcare: A Peer-Reviewed Journal
Management in Healthcare: A Peer-Reviewed Journal
Volume 4 / Issue 2
© Henry Stewart
Publications LLP

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