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Maximising operational efficiency for remote deposit capture’s burgeoning growth
Journal of Payments Strategy & Systems,
1
(3),
206-218
(2007)
Abstract
Remote deposit capture (RDC; also known as merchant capture or corporate capture) has seen unprecedented adoption along with astonishing evolution over a short period of time. In less than two years, well over 800 financial institutions have launched RDC solutions, including nearly two-thirds of the top-100 US banks. Yet, client deployment has been modest, not for lack of client demand, but as a result of conservative deployment postures. Indeed, current demand may well exceed banks’ collective willingness to deliver. With every indication that RDC will see eventual broad adoption, banks must prepare for vastly changing operational dynamics. After what for many banks was a hurried product launch, banks would do well to pause and consider the longer-term view of the remote deposit capture opportunity, and how best to leverage it. This paper presents a practical discussion on what banks can expect, and how they might best prepare for RDC’s burgeoning client adoption.
Keywords: cheque; Check 21; remote deposit; distributed capture; client capture
The full article is available to subscribers to the journal.
Author's Biography
Bob Meara is a senior analyst at Celent, a research and consulting firm focusing on the application of information technology in the global financial services industry. His research focuses on cheque processing with emphasis on branch capture, remote deposit capture and deposit automation, as well as cheque conversion, image exchange and image replacement document solutions. Before joining Celent, Bob was the director of product marketing at Alogent. In this role, he positioned and launched a series of Check 21 payments solutions. Prior to Alogent, Bob was a senior consultant at Stonebridge Technologies, where he developed e-marketing, CRM and Internet branding strategies for clients. He has also held positions in marketing and brand management at Telemate.net Software, BellSouth, Hayes Corporation and Procter & Gamble. Bob earned a BS in Applied Physics and Electrical Engineering from Case Western Reserve University.
