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What creates access and inclusion at airports?
Journal of Airport Management,
9
(4),
390-397
(2015)
Abstract
Accessibility in airports has been an important topic over the past five years. The population continues to age and use of assistive devices and technology create easier access to air travel. There are many obstacles to access but regulations on design and architectural standards have increased awareness and opportunity. This article includes ideas and solutions that some airports have instituted and also identifies some shortcomings within the aviation industry. People with disabilities and older adult populations continue to grow, and stresses on services within the airport to accommodate people with accessibility needs will require airports to always have access included in talks for future accommodations and services.
Keywords: inclusion; access; disability; airport; way finding; accessible travel; accessible tourism; handicap travel; inclusive design
The full article is available to subscribers to the journal.
Author's Biography
Eric Lipp is Founder and Executive Director of the Open Doors Organization (ODO), which he started after personally experiencing the restrictions that people with disabilities face in everyday life. ODO was founded in 2000 to make goods and services accessible to people with disabilities in travel, tourism and transportation. ODO works as Part 382 US Air Carrier Access Act experts across the globe, working with 38 foreign carriers. ODO also recently worked with London Heathrow on the 2012 London Olympic Paralympic games and recently received the Community Support Award from the US Dept. of Homeland Security, TSA. ODO also acts as the Centralized Dispatch for all 160 Wheelchair Accessible Taxi’s in Chicago. Eric is on advisory boards for United Airlines, Virgin America and Royal Caribbean International. He initiated the groundbreaking 2002, 2005 ODO/Harris Interactive studies on travellers with disabilities and the 2015 ODO/Mandela Research study on travellers with disabilities. He and ODO are the originators and host of the Universal Access in Airports biennial event.
