The long-term opportunities for the mobile-enabled passenger

Forbes, Ronnie

Practice paper

The long-term opportunities for the mobile-enabled passenger

Ronnie Forbes

Journal of Airport Management, 3 (3), 274-281 (2009)

https://doi.org/10.69554/OKAX2355

Abstract

This paper provides a vision of the mobile-enabled passenger of the future and discusses the opportunities for access to airline and airport services via the passenger's personal mobile device. The challenges of delivering services to the diverse range of mobile devices, while providing a consistent user experience, are examined and solutions are described. The check-in process is highlighted as an example of mobile service delivery.

Keywords: mobile phone; cell phone; self-service; check-in; passenger convenience

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Citation

Forbes, Ronnie (2009, April 1). The long-term opportunities for the mobile-enabled passenger. In the Journal of Airport Management, Volume 3, Issue 3. https://doi.org/10.69554/OKAX2355.