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Leadership and developing a patient experience programme
Management in Healthcare: A Peer-Reviewed Journal,
3
(3),
224-228
(2018)
Abstract
The healthcare industry is quickly transitioning to a value-based environment. Patient experience is a driver in the new healthcare world, focused on the start-to-end care a patient receives in the healthcare system. Leadership is an essential part of the success of an organisation’s healthcare programme. This paper gives details of several components of a successful patient experience programme, which all begin with the leadership defining purpose.
Keywords: patient experience; leadership; patient satisfaction; patient experience programme; physician leadership
The full article is available to subscribers to the journal.
Author's Biography
Melissa Green has been a leader in healthcare for over 16 years in a variety of healthcare settings, to include private practices, Fortune500 for-profit healthcare and private equity companies. She holds a doctorate in Health Administration and has done significant research on physician productivity post acquisition into integrated healthcare systems. She continues to strive to make a difference in healthcare through mentorship and education of successors. She is a member of the Medical Group Management Association and American College of Healthcare Executives. She is a faculty member at Walden University.
Citation
Green, Melissa (2018, December 1). Leadership and developing a patient experience programme. In the Management in Healthcare: A Peer-Reviewed Journal, Volume 3, Issue 3. https://doi.org/10.69554/MCGR1752.
© Henry Stewart
Publications LLP
Publications LLP